Zombie
Which of the following is the definition of spim?
Spam that is delivered through instant messaging.
Which of the following is the definition of convergence?
The integration of telephony and data technologies.
Which of the following is the definition of mobile computing?
A person's ability to use technology in non-stationary positions and in transit.
Why should you avoid transmitting sensitive information in an instant messaging session?
Because instant messaging is not a secure method of communication.
What is the name of the programming methodology for the Web that enables Web applications to interact with users in much the same way they do with desktop applications?
AJAX
Name a technology or tool that would be considered a Web 2.0 technology?
Wiki, AJAX, Folksonomy, podcasts, mashups, web feed services, or semantic web.
Which communications protocol is required for text messaging?
Short Message Service (SMS)
Sending jokes via email or sending instant messages to someone who does not want to receive them can be considered:
a form of harassment
The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.
Collective intelligence
A Web page that integrates content and scripts from multiple Websites to create new applications is know as a:
mashup
Asking other users to divulge personal information during any Internet-based communication can be considered:
a breach of Internet ethics.
A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata.
Semantic web
Companies use call centers to:
interact with their customers over the phone.
What is the term for the business trend that seeks to simplify and integrate all forms of communication?
Unified communications (UC)
A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data.
Crowdsourcing
What is the difference between a call center and a contact center?
A contact center allows consumers to contact agents via avenues other than by phone.
What is folksonomy?
The practice of categorizing online content through tags.
What does presence information do?
indicates a person's willingness and ability to participate in communication.
What is the term for voice information delivered in digital form as packets of data using Internet Protocol (IP) instead of the traditional circuit-switched lines of the public switched telephone network (PSTN)?
Voice over IP (VoIP)
What is the key difference between Web 1.0 and Web 2.0?
Web 2.0 largely relies on the use of crowdsourcing, whereas Web 1.0 does not.
What is the name for the method by which a blogger receives notification when other bloggers link to his or her blog entry?
Trackback
Typing an email message or instant message using all capital letters can be considered:
A breach of netiquette
What is the term for the concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities?
Web 2.0
Which of the following should you use to accept real-time assistance from a remote help desk technician?
Windows Remote Assistance
What is the term for an application programming interface (API) that is used to transfer XML and other text data between a Web server and browser?
XMLHttpRequest