MVC
Customer Service
Other Case Types
Litify
Firm Knowledge
100

This important piece of contact information gives us a new contact point as well as the ability to send DocuSign?

What is email address?

100

This technique helps you sound friendlier while on the phone.

What is smiling?

100

Mold cases most often are referred here to this firm, which has yet to actually accept any cases.

What is Shunnurah?

100

This tab is used to text clients and has an Intake and Matter version.

What is Conversations?

100
BCS Pain/Dudycha/ProActive is an example of a __ Provider.

What is an LOP Provider?

200

If a client has this document already, it's a good idea to get it ASAP as it will have most of the information we need.

What is the Crash Report?

200

This phrase is important to add when we follow up with a client/lead in an attempt to make contact through text.

What is "Reply STOP to Unsubscribe"?

200

Though perhaps trivial, this common citation requires we refer to a criminal attorney.

What is a Speeding Ticket/Violation?

200

Once a consultation has been added to the calendar, it is important that we update the status on the details tab of an intake to this status.

What is Scheduled?

200

We do our best to obtain crash reports if they are available from this website.

What is C.R.I.S (Crash Records Information System)?

300

We want to make sure that the PNC is not 100% "this" in an accident. 

What is At Fault?

300

When speaking with a hospital/provider, it is important to choose careful wording like "patient" so we avoid confirming this.

What is Representation?

300

We also take some premises and product liability cases. For these and other Personal Injury cases, instead of the Crash or Injury Statement, we ONLY need this instead.

What is the Initial Client Statement

300

NGage, LexReception, and CallRail can all be entered as this within the details of an intake.

What is Source?

300

This is the number of years that Chad Jones has been practicing law.

What is 26?

400

This important wording in the contract and legal auth is often vital when a minor or deceased person is who we represent.

What is "individually and on behalf of (minor/deceased)"?

400

Not all PNCs are able to come by our office for a consultation. These 3 options are available depending on the PNC.

What is Zoom/Phone/In-Person Visit?

400

Police Brutality often results in injuries, yet is classified under this case type.

What is Civil Law?

400

Depending on where you press this button (in the Intake or Matter), different documents can be drafted straight within Docrio. We primarily use it in the Intake Folder.

What is Merge Packet?

400

This person is referenced on our hold audio as one of the many perks that are exclusive to CJL.

Who is Jim / Our Investigator
500

Treatment is very important for building a case. Going without it for at least this long makes it much more difficult for us to take on that case.

What is 2-3 weeks?

500

This welcoming habit helps customers feel invited and that we are available to them, however Lubbock does not adhere to it.

What is having the front door open?

500

In Animal Bite cases, it is ideal if the PNC knows the owner of the animal has this type of insurance.

What is Homeowner's Insurance?

500

You can quickly find whether there is an LOP or Lien corresponding to a provider when you hover over this in the Matter.

What is Damages?

500

This position does not exist at most other firms but are vital to our team's ability to get a case started.

Who/what are the LSAs?