CLA Chapter 9
Considering your audience, asking questions, and using appropriate tone are examples of ___?
effective speaking
A __ team is a group of workers responsible for a similar process within supply chain logistics.
Work
__ __ is a set of quality management tools that uses a statistical data approach to reduce defects and improve and maintain quality
Six Sigma
The most common PPE used in logistics are ___.
Class ___ fire extinguishers are used to fight grease and oil fires.
B
___ communication includes communication with co-workers, supervisors, and other shifts.
Internal
A ___ ___ team is a team that is made up of individuals from different departments within a supply chain logistics facility or between facilities. An example would be a safety project team that made up of individuals from receiving, sorting, shipping and transportation.
cross-functional
What does the Japanese term, kaizen mean?
Continual improvement
Where is the Power Zone when lifting?
Above your knees and below your shoulders.
The federal agency, ___ is responsible for transportation safety regulations
USDOT
__ is a problem-solving step that calls for the team to examine the strengths/ weaknesses of each alternative solution
Choose the best solution
In problem solving, the step, __ involves constant review and evaluation.
Monitoring progress
Quality ___ is designing a process that is capable of meeting quality standards.
planning
__ __ is dealing with a malfunction after it has occurred.
Corrective maintenance
A __ analysis is a detailed assessment of each step needed to identify potential threats to worker safety.
hazard
___ allows a customer’s computer to communicate directly with a supplier’s computer 24 hours a day, seven days a week.
The Internet and Electronic Data Interchange (EDI)
In problem solving, the step, ___ involves creating a schedule and assigning tasks.
Implementing the solution
The ___'s goal is to promote worldwide standards to improve operating effciency and productivity and to reduce cost.
ISO
Environmental conditions such as __, ___ and ___affect workplace safety.
cold, lighting and heat
True or False ...Companies may not use additional guidelines from other agencies to enhance their safety policies and procedures.
False
Defining the ___ clearly is the first step in finding a solution.
Problem
In problem solving, the step ___ involves determining why the problem is occurring
Analyzing the problem
Quality ___ means finding a better way of meeting the customer needs.
improvement
__ __ is dealing with a malfunction before it has occurred.
Preventive maintenance
What does SOP stand for?
Standard Operating Procedures