Rental
If Enterprise rejects the rental code due to the pickup location being in a different region, you must do this.
What is transfer the call to the handling adjuster?
This third party must provide a Letter of Representation (LOR) before we can release any claim details.
What is an attorney (insured or claimant)?
You receive a call on a legacy claim. This is the email address you should provide for submitting documents.
What is claimsmail@wawanesa.com?
Before using the supplement flowchart to determine next steps, you must first confirm this is on file.
What is an estimate?
If a caller wants a live update on their tow, you can find status details here in the claim file.
What is the Notes section in ClaimCenter?
As of April 1, 2025, this rental company may be offered if the member declines Enterprise or needs an electric vehicle.
What is Hertz?
CSA1 cannot share insured’s personal information with a claimant, but can share this.
What is general claim-related information?
This is the correct method for sending proof of payment to a verified caller.
What is via Wawanesa Outlook email? (CC ClaimsDocument@ace.aaa.com)
If the estimate was written by a Wawanesa Field Rep, you should direct the caller here.
What is the appraiser listed on the original estimate?
If a member needs a tow outside the listed Southern California counties, you must do this.
What is transfer the caller to the handling adjuster?
You should not set up a rental reservation if one of these four specific types of comprehensive damage is reported.
What is sand, wind, fire, or catalytic converter damage?
Before disclosing claim details to a medical provider, you must verify one of these three pieces of information.
What is the claim number or policy number, date of loss, or their customer's name?
This is how many business days a member or vendor has to enroll in ACH ClaimsPay before a paper check is automatically sent.
What is 5 business days?
If an MPR Shop is asking about supplement status, you must transfer the call for this process.
What is the Re-Inspector process (refer to OneNote)?
You should not set up a tow if the vehicle is located at this type of facility.
What is a tow yard or body shop?
If a rental has already been arranged / used and the member calls again for an additional rental, this is the appropriate next step.
What is transfer the call to the handling adjuster?
If an insurance carrier cannot provide the claim number, date of loss, or their customer's name, these are two alternate pieces of information you can use to verify the claim.
What are the vehicle involved and the insured’s full name?
If a member needs reimbursement for a tow that isn’t tied to a claim, you should instruct them to send their receipt here.
What is ustowing@wawanesa.com (with the policy number in the subject line)?
When a supplement has not yet been sent to ACD/Claim Solution, advise the shop to submit it using this method.
What is email to supplements@claimsolution.com or submit at http://acdccorp.com/supp?
This must always be included in the Comments section when setting up a Future Tow
What is the adjuster's name, email, and phone number with extension?
Additional Drivers aged 18-19 can only rent this type of vehicle, and are subject to a daily surcharge of $64.50.
Compact Car
These are the verification details you can use when a rental company calls about a claim.
What are the claim number or policy number, date of loss, customer's name, and the vehicle’s year, make, and model?
If a Property claim is already on file and the adjuster is unavailable, you should transfer the call here.
What is the Property Hotline (x1508247)?
A Member Preferred Repairer (MPR) shop must send their supplement request to this email address.
What is supplement@wawanesa.com?
This is the time window during which a Future Tow can be scheduled.
What is between 8:00 AM and 5:00 PM PST (with a 30-minute arrival window)?