Navigation
Claim File
Financials
Exposures
Administration
100
Landing page when you first log into ClaimCenter

What is the Desktop screen

100

Landing page when you first go into a claim file 

What is the Claims Summary 

100

Setting aside money to pay a claim

What is a Reserve

100
An incident can have one to many ______

What is an Exposure?

100

You can manage weather events here

What are Catastrophe Management screens?

200

How you navigate in ClaimCenter

What are the top navigation tabs

200

A series of screens designed around a specific "function" and provide two examples

What is a "wizard"?   New Claims Wizard and Check Wizard

200

Getting money back from an overpayment

What is a recovery?

200

An exposure can have one to many ________

Reserve lines

200

_______ and _______ control access in ClaimCenter

Roles and Permissions 

300

How you get to functional areas within ClaimCenter

What is the navigation bar

300

A claim can have one to many _______

What are Incidents?

300

You must reach this level before you can make a payment

What is "Ability to Pay"?

300

True or False:  An exposure can have one to many Incidents?

FALSE

300

The company structure

What is the Organization Hierarchy

400

Allows you to do something

What is the Action Menu

400

This is where you document your settlement hypothesis and aggravating/mitigating factors

What are the Plan of Action Evaluation/Negotiation screens 

400

This dictates how much you can pay

What is your authority limit?

400

LOB Mapping dictates which ______ map to which _____

What are Incidents and Exposures
400

Activities are based off

Activity Patterns 

500

True or False:  You should click the "Back" button on your browser when in ClaimCenter when you want to return to the prior screen.

FALSE

500

Claim, Exposure, Activity, Service, Matter and Subrogation 

What are assignable entities?

500

Payment methods

Check, Manual Check, EFT

500

True or False:  You can have a reserve without an Exposure

TRUE

500

_____ and ______ are managed here

Metrics and Thresholds