Claims

Sub

R/A

QFC

DVAM/RPT

Misc.

100

What is Sub?

The act of recovering indemnity paymets from the responsible party.

100

Where do you R/A a claim when there is a dispute of FOL?

Tier 1

100

What are all of the following considered as it applies to the QFC?

Insured (Named Insured, Named Insured Spouse)
Insured's Relative
Resident Relative
Different Driver (Listed and Unlisted)
State Farm Agents Office (Reporting on behalf of the insured)

Insured reported

100

How many days until storage fees and charges may be at the insureds personal expense?

2 BUSINESS DAYS

100

Can XR rental apply to claimants or policy holders without rental coverage?

No.

200

What is the OIC Repository tool?

The only source that should be used to verify other ins. addresses and contacts.

200

Where do you R/A a claim that may involve rideshare with Turo or utilizing motorized scooters?

Tier 2

200

If a claim is reported by insured and 100% clear liability is against insured, who do we need to complete a QFC with?

Claimant

200

2 Reasons you would not run RPT in ECS?

Vehicle is at the accident scene
Claimant vehicle and liability hasn’t been established against insured
Insured presenting a claim for rental only
Non-drive vehicle solely because of stolen wheels, flat tires, broken headlights, or taillights, or mechanical or undercarriage damage (rodent damaged wires, bad gas, stolen catalytic converter, etc.)
- If any of the above conditions do apply, handle on merits based on description of damage. Refer to Probable Repair
Other vehicle types
- Other vehicle types may need to be towed to shop or salvage vendor depending on extent of damage. If towed to a salvage vendor due to being an obvious total loss, a staff estimator can complete the inspection for the other vehicle type to initiate total loss handling.

200

What is the average handle time metric goal?

9-12 minutes.

300

Can we recover from the at fault party when a loss involves a DW?

Do those Files go to sub?

Yes.

No, they will get sent back to express.

300

What is the amount that a claim must reach for fixed or personal property to be r/a to Tier 1?

300

If Reported by Claimant and 100% clear liability against insured, who do we complete QFC with?

Insured

300

List at least 2 steps to complete prior to running the RPT.

Before clicking Repairability Prediction be sure to:
- Establish liability on claim before using Repairability Prediction on claimant vehicle
- Complete selection of all Vehicle Damages
- Update Drivable field to “No”
- Update the Airbag Deployed field

300

How much idle time can be occurred in a weeks' time prior to an awareness email being sent?

3 hours

400

What is the most important number for sub to have?

Can Sub pursue with just a claim number?

The claim number.

Yes.

400

If a vehicle involved in a claim cannot be qualified as NAC/TSC within 5 days where do we R/A to?

Tier 2

400

Reported by another party other than claimant or insured who do we complete a QFC with?

Insured and Claimant (If liability exposure)

400

What is step one for a probable repair?

Run Inspection Option Tool (IOT) to determine available inspection options. Refer to Setting Up Initial Vehicle Inspections to determine available options and customer's choice. Once customer has made a decision, and vehicle needs to be moved, proceed to Step 2.

400

What is the average wrap time goal?

<6:15

500

What are the three indicators a claim is ready for Sub?

1. Final Bills have been paid.

2. There is an AF party we want to pursue.

3. Claim is marked for sub.

500

What do you do when a claim has SIU indicators

R/A to tier 1

500

Two examples of clear liability scenarios?

Rear end accidents involving two vehicles
Parked/unoccupied vehicles
Fixed object collisions

500

What is the purpose in the "3-way" call?

Ask customer to verbally give permission to move/release vehicle.
- If facility requires a signed release, ask customer to go to the tow yard as soon as possible.

500

Who is your TM's favorite Football Team?

Cowboys.