What is Sub?
The act of recovering indemnity paymets from the responsible party.
Where do you R/A a claim when there is a dispute of FOL?
Tier 1
What are all of the following considered as it applies to the QFC?
Insured reported
How many days until storage fees and charges may be at the insureds personal expense?
2 BUSINESS DAYS
Can XR rental apply to claimants or policy holders without rental coverage?
No.
What is the OIC Repository tool?
The only source that should be used to verify other ins. addresses and contacts.
Where do you R/A a claim that may involve rideshare with Turo or utilizing motorized scooters?
Tier 2
If a claim is reported by insured and 100% clear liability is against insured, who do we need to complete a QFC with?
Claimant
2 Reasons you would not run RPT in ECS?
What is the average handle time metric goal?
9-12 minutes.
Can we recover from the at fault party when a loss involves a DW?
Do those Files go to sub?
Yes.
No, they will get sent back to express.
What is the amount that a claim must reach for fixed or personal property to be r/a to Tier 1?
5k
If Reported by Claimant and 100% clear liability against insured, who do we complete QFC with?
Insured
How much idle time can be occurred in a weeks' time prior to an awareness email being sent?
3 hours
What is the most important number for sub to have?
Can Sub pursue with just a claim number?
The claim number.
Yes.
If a vehicle involved in a claim cannot be qualified as NAC/TSC within 5 days where do we R/A to?
Tier 2
Reported by another party other than claimant or insured who do we complete a QFC with?
Insured and Claimant (If liability exposure)
What is step one for a probable repair?
Run Inspection Option Tool (IOT) to determine available inspection options. Refer to Setting Up Initial Vehicle Inspections to determine available options and customer's choice. Once customer has made a decision, and vehicle needs to be moved, proceed to Step 2.
What is the average wrap time goal?
<6:15
What are the three indicators a claim is ready for Sub?
1. Final Bills have been paid.
2. There is an AF party we want to pursue.
3. Claim is marked for sub.
What do you do when a claim has SIU indicators
Two examples of clear liability scenarios?
What is the purpose in the "3-way" call?
Who is your TM's favorite Football Team?
Cowboys.