CVLW
You can waive the INRF deductible with this type of rule.
0-14 Day rule
True or False
DTLW does not follow the specific stated rules.
False.
Part quotes are submitted when a price is or exceeds $_______, except Wheels and AC kits, they are $_______?
$2,000
$500
Where can you find information pertaining to contracts, policies and procedures?
Claims operations manual.
How early can you clock in while in training?
5 minutes
True or False:
Diag can be covered on a NCC claim.
True
What is the full term of DTLW?
30/1500
We are required to get photos on CVRH claims at all times.
False, we do not need photo verification on CVRH claims.
What needs to be ran on DTLRH claims before authorizing the claim?
Decisions tool.
This AI chat bot helps with getting photos quickly and uploaded to the claim in order to review quickly.
Dolly 844-777-1185
With CVRH and CVPP you can utilize these contracts instead of the coverage contracts within 0-7 days of sale.
CVLW
The customer has to authorize the diag in DTLW?
No, we will cover diag regardless of a CC or NCC.
When do we need photos to cover certain components?
When the components are wearable items.
The QRG is a good resource for?
Deductibles and claim contracts.
Invoices@drivetime.com is used for what?
Drivetime lot repair email for invoices.
What is the Contract Terms of CVLW?
100/4189
At what price point to we need to review with Drivetime in order to move forward with the claim?
$6,000
This template needs to be filled out when reaching out to LOD.
High cost claim template.
What is the phone system that we use to take/make calls?
Genesys phone system.
This payment method can take up to 24-48 hours to receive payment.
One time use credit card through email. (WEX)
The 2 day rule is for what?
To review a claim under CVLW if the AH calls in on the last day and still within the mileage warranty.
We can cover wear and tear for how many days into the contact?
The full term of 30/1500.
CVLRH would need to go to management when a price is or exceeds $_______?
$5,000
What needs to be ran on every customer claim?
Deductible Tool.
Who is the worlds favorite trainer?
Ed