DTLW
What are the terms for expiration on DTLW contract.
30 days, 1500 miles
what are the contract expiration terms for dtvsc contracts
5yr 50k miles
What is the difference between a lot repair and a hub repair?
Lot repair is drive time. Hub repair is Carvana.
What is the expiration terms for A CVLW contract?
100 days or 4189 miles.
what is the expatriation of the CVSC contract
12/12, 24/24k, 36/36k, 48/48k, 60/60k
What is the deductible for in and out of network shops in DTLW
$0 in and $350 out of network
what are the deductibles in DTVSC in and out of network
$100 inrf $350 ONRF
Can you start a new claim for a lot or hub repair Vehicle?
No.
What is the coverage. for maintenance and wear items in the CVLW contract?
30 days or 1000 miles.
how would you tell if the contract is inclusionary or exclusionary
in the coverage description will state incl for inclustionary, exclusionary will not have a indicator
30 days 1500 miles
How long is maintenance covered in DTVSC contracts
it is not
At what dollar amount do you request part quotes on Carvana Hub repairs?
$0. We do not request POG quotes unless significant savings.
What is the deductible terms in A CVLW contract after the first 14 days?
$100 for INRF $350. Onrf.
on contract sold 5/5/2025 what is the onrf deductible
$350
What is the DTLW 2 day rule
When a DriveTime customer calls in with a vehicle concern on day 30 of their Limited Warranty, SilverRock Customer Service Team can allow two additional business days for the customer to get their vehicle to a repair facility and a claim on file.
at what time and miles does the coverage change in DTVSC contracts
3yr 36k miles
Can we cover the cost of adding fuel to a vehicle? In a car drive time lot repair.
Yes, up to $10.
At what dollar amount do we need to perform the HCCR DOB process in CVLW.
When authorizing $8000 or more.
who is the obligor for CVSC contract
SilverRock
In what 3 situations would you send a DTLW claim to CRD for review?
any claims over $6000, supplemental repairs of $2000 or more, or where the customer expresses a loss of confidence in the vehicle during the limited warranty period
Is the DTVSC contract inclusionary or exclusionary in coverage?
inclusionary
What is a Carvana high cost Claim hub repair?
High Cost Claims over $5k require special review from Carvana’s Inventory Team
What is A psd exception.
Post sale dashboard. Created during the first seven days of the money back guarantee.
who is the best claims trainer
JP