Formula One
This is the most popular car color
What is Race Red
Part of Reasonable investigation where we check the Merchant credit
What is Assess Status?
Used to search for customer's online profile to review current and previous online activity on account
What is Admin Tool?
Outstanding Credit will appear in TRANE as color __________
What is Red?
Search function used to initiate dispute and / or perform research
What is Transaction Inquiry?
This race team is worth 1.35 billion
What is Ferrari?
Designed to help specialist conduct a full and thorough investigation as aligned with Standard Work Instructions (SWI)
What is CINCO?
Used by all specialists within Customer Claims business unit of Retail Operations to initiate, track and work customer claims
What is Consolidated Claims system or CCS?
If GL ticket cannot be processed from Escalation by Type panel: Item should be moved to ____________
What is Parking Lot Panel?
Issuer can recall submitted dispute questionnaire within ______ Days
This company's car won the first World Championship of Drivers being driven by Nino Farina
What is Alfa Romeo?
Customer participated in transaction but merchant unwilling or unable to provide merchandise / service
What is 13.1 Merchandise not received / service not rendered?
Used to research customer transaction history, stop payment history, detailed account information, signer information and customer contact history
What is Customer Assist?
Icon that will Route to G/L Transactions tab to view details on transaction
What is Magnifying Glass?
To attach documents in VROL, documents should be in ______ Format
What is PDF
this was the first place F1 had their first race
What is Britain?
Attempt of customer to receive benefit from initiating false claim and can be indicated by different factors known as fraud trends
What is First Party Fraud?
A Web-based system provided by third party vendor; system used to obtain or confirm information regarding our customer or other persons of interest
What is Lexis Nexis?
It Shows where transactions was matched/paired or how it was marched
what is Match Details?
The tab where you can search VROL case number under the same claim
what is VROL advance case search?
Formula 1 was formed as a world championship competition back in _________
When is 1950?
JA Title: Use to reference letter names, IDs, E-Eligibility and when to use letter
what is Retail Claims letter matrix?
Used to review notes and gather evidence to validate or invalidate claim, also used to track and store detailed debit card activity
What is Taser?
It is used to create and approve GL tickets in reconcilement application. Please provide full answer
What is Terminal Management System Reconciliation, Adjustments and Network Exceptions (TRANE)
the Icon that you will click to extract data from your VROL
What is Hamburger Icon?