Investigates and settles bodily injury claims
What is a Casualty Adjuster?
Claims administration system
What is ClaimsPro?
SIU
What is the Special Investigations Unit?
Handles Arizona and Oregon claims
Who are AmShield Adjusters?
CRT
What is the Catastrophe Response Team?
Handles auto physical damage and property claims
What is a Material Damage Adjuster?
Multiple electronic customer payment options
What is Customer Choice?
BI
What is bodily injury?
Handles Say claims
Who are Shelter (Mutual) Adjusters?
SRV
What is a Storm Response Vehicle?
Collects payment reimbursement from at-fault third parties
What is Subrogation or Arbitration?
Auto estimating software
What is CCC?
CAT
What is Catastrophe, Storm, or Weather?
Branch handling Nevada claims
What is Colorado?
Timeframe retention length for reinsurance for most common storms
What is 96 Hours or 4 days?
(168 hours for fires and freeze/snowstorms)
Handles claims outside Shelter’s operating territory
What is Out-of-Territory Adjusters or Unit?
Medical bill review software
What is AIS or CCC Casualty?
RD
What is Recoverable Depreciation or Regional Director?
Handles Alabama claims
What is Haulers?
NOAA’s beginning of Atlantic hurricane season
What is June 1?
Handles claims for absent Casualty or Auto Adjusters
What is a Gap Adjuster?
Storage for our investigation videos
What is Box?
CAU
What is Centralized Auto Unit?
Branch handling Ohio claims
What is Indiana?
Shelter’s unofficial “meteorologist”
Who is Jill Acock?