Coverage
You determine that it is appropriate to replace the laminate flooring in only one room (as opposed to all the laminate flooring on the first floor) but the customer disputes your scoping decision. Are you required to send a partial denial letter.
Yes
General Contractor Overhead and Profit is to be considered when
Claim filed for roof leak during windstorm and heavy rains. Inspection revealed no wind damage to roof; however, water leaked in from around the chimney flashing. What primary and supplemental COL codes should you select?
A.Windstorm Other than tornado, hurricane, tropical storm (no flooding)
B.Water Damage Weather, Roof/Flashing leak
C. Water Damage Weather, Other water damage weather
B. Water Damage Weather, Roof/Flashing leak
Year to be aware of when thinking about potential lead-paint hazards
1978. Do you know how to tag the claim in claims platform?
You're conducting a field inspection with David Gosney. Upon arrival the policyholders tenant has a chihuahua which will not stop barking and pecking at his ankles. What does he do?
A. Attempt a field goal
B. Kindly ask the tenant to lock away the dog
B. Kindly ask the tenant to lock away the dog
A customer has a water loss to their kitchen causing extensive damage to the dwelling requiring water mitigation equipment to dry out the structure. The customer was also unable to stay at the home for two nights. What coverage type should the estimated electricity cost be paid?
A. Dwelling
B. Personal Property
C. Additional Living Expense
D. Any of the above
A. Dwelling
True or False: The electricity rate provided by Xactimate for mitigation equipment can be changed if the customer disagrees with the rate and provides their electrical bill showing the difference.
True
In Claim Platform, the Claim Includes Payment for Roof Replacement to Primary Structure would be answered yes under which of the following scenarios?
A. When payment is issued to replace 50% of the entire main roof plus the rear porch patio roof
B. When payment is issued to replace the entire detached garage roof
C. When payment is issued to replace more than 50% of the roof covering over the primary insured structure.
D. When we make any payments for roof repairs to the primary structure, regardless of amount of roofing being replaced.
C. When payment is issued to replace more than 50% of the roof covering over the primary insured structure
What is the best recourse of guidance on Northland claim handling?
A. Northland Ops Team
C. Northland Resources page on KX
D. N/A - I don't handle Business Insurance claims
Northland Resources page on KX
What's one question that nobody can honestly say "no" to?
Are you awake?
You have completed your investigation of a claim and confirmed a pipe within the wall in the basement had a hidden slow leak which was unknown to the insured. The slow leak rotted out the framing in the partially finished basement.
You have determined this may be a covered loss, what is the next step in finalizing the coverage decision?
A. Submit to PCQM per Required Reporting Triggers
B. Submit PFT for estimate review
C. Communicate to the insured that the loss is covered
A. Submit to PCQM per Required Reporting Triggers
Where would you find the appropriate tax rate for your county?
A. Go based off Xactimate's recommended tax rate
B. Applicable state's government website provided by our PFT's
C. Just choose the highest tax rate
B. Applicable state's government website provided by our PFT's
ABC Roofing has a direction to pay form signed by the insured. Which of the following is the correct way to issue payment for the invoice?
A. List ABC Roofing as the payee and the insured as the additional payee.
B. List ABC Roofing as the payee, do not include the insured.
C. List the insured as the payee and ABC Roofing as the additional payee.
A. List ABC Roofing as the payee and the insured as the additional payee.
True/False: ISO Visualized ClaimSearch is the only place you can find information about prior losses that occurred with a carrier other then Travelers
True
Who is the office liaison for Westhill?
A. Matt Knifton
B. Martell Foster
C. Levon Urfalyan
D. Keith Pearson
D. Keith Pearman
You receive a QH2 claim for buried utility line damage only. What should you do?
A. Handle as normal
B. Hire expert to access the damage
C. Submit a referral to Boiler and Machinery
D. Reassign to AFO 607 (Full Transfer)
D. Reassign to AFO 607
(Full Transfer)
True or False: When entering a bid item in Xactimate, it is not necessary to break out material, labor and equipment costs because it has no impact on the estimate total.
False
All parties involved with the claim should be added to the participants screen, including parties who only provided an estimate to our policyholder.
A. True
B. False
Which of the following benefits of the Westhill Global managed repair program should be shared with our policyholders:
A. Up to a 5 yr workmanship warranty
B. Access to fully vetted, licensed and registered contractors
C. Project updates and repair progress accessible through a user - friendly webpage platform
D. No committment /obligation to use. Can cancel anytime
E. N/A Westhill is not rolled out in my state
F. All of the above
F. All of the above
How old is the Travelers Umbrella?
A. 1870
B. 1959
C. 1964
D. 2001
B. Trademarked in 1959
Does the MasterPac policy provide Boiler and Machinery/Equipment Breakdown Coverage?
Yes
Line items related to covered hidden water, rot and mold damage should be appropriately coded in the estimate. What resource can you use to assist with completing the Xactimate estimate?
A. Rot,Mold Seepage Tracking in Xactimate
B. Seepage/Leakage Investigative Guidelines
C. Seepage/Leakage Exclusions & Fungi/Rot Coverage
A. Rot,Mold Seepage Tracking in Xactimate
The "Staff Written Estimate" should be input as "N/A" if we have accepted a contractor's estimate, used a bid item, and applied depreciation
A. True
B. False
B. False
You have an inquiry regarding a Travelers policy obtained through the GEICO Agency, where would you go to obtain policy assistance and examples of inquiry topics?
A. Call the GEICO Agency
B. Open the GEICO WalkME tool and utilize the link for the emaill draft to the dedicated Travelers
Underwriting unit which works with the GEICO Agency
C. Send an email to the GEICO Agency
D. Any of the above
B. Open the GEICO WalkME tool and utilize the link for the email draft to the dedicated Travelers Underwriting unit which works with the GEICO Agency
Which employee has the longest tenure with Travelers?
A. Steve Dietrich
B. Keith Pearman
C. Francene Carrillo
D. Charles Eckstrom
C. Francene Carrillo