F IS FOR FRAUD
This is the team we refer thefts, fires, and the sketchiest of claims too
What is the Ghostbusters? I mean, Investigative Specialists?
This coverage applies when a vehicle strikes an animal
What is Comprehensive Coverage?
This person has been a manager for 6 months and has worked under Andrew and BJ before. Also is the best jeopardy game maker ever?
Who is CASEY PETERSON?
If a claim is reported with a passenger, this is one of the actions to take
What is call the passenger to verify injuries?
The type of metric that captures contact within 2 days
What is Promoter?
If we need an in-person investigator, we will refer this team to assist with the claim
What is SIU?
The type of coverage that includes collision, comprehensive, UMPD, or med pay
What is first party coverage?
This person has been a manager for 7 years and lives in OHIO
Who is Andrew Samuel?
This is the letter to send to the insured at the beginning of the claim to confirm coverages
What is acknowledgement letter?
The type of metric that confirms you are analyzing intersection accidents, merging accidents, or strange accidents with a fine tooth comb
What is shared liability or comparative negligence?
Type of coverage issue when a policy state and loss state are different
What is garaging issue?
When a policy is cancelled, and then reinstated, the insured will need to sign this form to confirm no accidents occurred
What is SNOL Statement of No Loss?
Our regional claims leader
Who is Sean Dyck?
If a claims rep needs to take action on a policy, we will send this
What is Notice to Processing?
For a PD adjuster, 58% of short path claims should be closed within X days
What is 10 days?
If we have proven an insured committed insurance fraud, we will refer it to this National department
What is the National Insurance Crime Bureau? Or NICB for short.
When a claimant calls in for rental, we offer this.
What is a cashout?
This person has been a manager for Natgen for 5 years
Who is BJ/Robert Humphrey?
We send this referral when we have a complex coverage issue that needs a legal opinion
What is a CMC Non Matter Referral?
This is the highest ranking achievement to earn in KPIs
What is Leads The Way?