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ACTION
SECTION
PLANNER
100
Mark a commitment as complete.
What is Fulfill?
100
Provides the IP information.
What is Services Screen?
100
Needs to be fulfilled by Billing.
What is Test and turn up Complete?
200
An action in Clarify which allows the owner of a case to place it into an existing queue
What is Dispatch?
200
Provides names of the contacts.
What is the contact list?
200
Needs to be modified once due date is received. (HSIA)
What is HSIA PRO Install Complete?
300
An action in Clarify which allows you to take ownership of another user's case.
What is Yank?
300
Provides the name/login of the Order Manager.
What is the More Info Tab?
300
Needs to be fulfilled once Install Kit is shipped to the customer. (ASD18 SelfInstall)
What is Install Kit Shipped?
400
An action in Clarify which allows you to take ownership of another user's case.
What is Yank?
400
Provides the site address of the customer?
What is the Site/Contact?
400
Needs to be fulfilled once Due date is received. (ASD18, Pro-Install)
What is Recv DSL Provr Install Dates?
500
An action in Clarify which allows you to pull information into a case.
What is Fetch?
500
Provides the list of commitments and dates.
What is the Clarify Planner?
500
Needs to be fulfilled once due date is received. (HSIA)
What is Receive HSIA FOC Date, Receive HSIA PRO Install Date and HSIA FOC Date Complete?