Clarity Voice History
This was the first VoIP Clarity Voice customer, who is still a customer today.
Who is Horn of Plenty?
Agent Performance Reports, Supervisor Mode, and Emailed Reports are just a few of the benefits of this add-on module.
What is the Call Center add-on?
These two teams form the Customer Operations department.
Who is Provisioning and Installations?
This is a way to link 2 software applications to enable data sharing in a common language.
What is an API? or
What is an integration?
This plan includes mobile app calling and texting and is a perfect plan for field service workers.
What is the Limited Plan?
This Core Team member has a combined tenure of nine years employment at Clarity.
Who is Mike Onslow?
This department at Clarity Voice focuses on maintaining customer satisfaction and loyalty by addressing non Managed Account customer concerns and providing solutions to prevent service cancellations.
What is the Retention Department?
Clarity Voice has consistently been recognized for its innovative workplace culture through multiple prestigious awards and honors. Name 2 awards Clarity Voice has received.
What is.....
Entrepreneur 360 - Best Company
Inc 5000 - Top Detroit Company for SMB
Fortune - 50 Best Small Workplaces
Crain's Communications - Cool Places to Work
Great Place to Work
Detroit's (or National) Best & Brightest Companies to Work For
Corp! Magazine - Economic Bright Spot
These 3 aggregate cellular carriers are a part of the Watchdog LTE plan.
Who are Verizon, AT&T and T-Mobile?
Clarity Voice partners with multiple vendors to support high value VoIP phone equipment. Name the 3 vendors.
Who is -
NetXUSA (Ingram), Jenne, ScanSource.
This is our main vendor who develops and maintains the SNAP platform for Clarity Voice.
Who is NetSapiens?
This important position is the first point of contact for our Franchise partners and are responsible for cultivating strong relationships with them so that the franchisees are expecting our calls (acronyms not acceptable).
What is a Franchise Channel Manager?
This is the first employee on Clarity Voice's payroll
Who is Brian Davis?
This is the main support toll free number for customers needing technical assistance.
What is 800.676.3995?
This acronym (PSIAB) represents the very first Clarity Voice offering.
What is Phone System In A Box?
This is required to connect a Poly Savi headset with a Yealink T46U or T54W phone?
What is nothing?
This is required from a customer to port local and toll free numbers.
What is an LOA (Letter of Authorization)?
These two cities host Clarity Voice's physical data centers.
What are Denver and Detroit?
Clarity Voice's monthly customer facing newsletter is sent from this internal email alias.
Who is Cindy Bell or cindyb@clarityvoice.com?
These are the 3 main targeted verticals Clarity Voice is focusing on for growth, expansion, and referrals.
What is Franchise, Dealership, and Pizza?
The purpose of this internal only email alias is to alert the Support Squad when a Clarity Voice employee has a support related customer issue that needs prioritization.
What is supporttransfers@clarityvoice.com?
This was the first phone manufacturer sold by Clarity Voice.
What is a Linksys? (Cisco is also Acceptable)
This franchise business system integrates both voice and texting with Clarity Voice.
Who is SmartWare?
In an effort to limit SPAM and malicious activity, this registration is now required for any business to send SMS or MMS for external business messaging on the Clarity Voice (or any) communications platform.
What is The Campaign Registry or TCR?
This globe-trotting engineer is a world traveler that even ate Belgium pancakes in Belgium.
Who is Austin V.?
This subscription-based hardware plan is available to customers in the U.S. but not offered in Canada (acronyms not acceptable).
What is Device as a Service?
This mindset is about setting shared goals and motivating each other to achieve it. It is recognizing that You are a part of a Team, and We must all play Our part to achieve Our shared goals.
What is One Team, One Goal?
In 2024, dedicated CSM accounts switched from a Top 250 list to a Managed Account/Location list. List 2 requirements for a location to have a dedicated CSM.
What is.....
MRC over $500
Owners with multiple locations with a total MRC of over $500
Min 15 Seats
FOG Accounts (Friends of Gary)
These 6 Core Values bonds the Clarity Voice Team together and ensures we reach our Company Focus of Delivering communications technology with an exceptional customer experience.
What are:
Dedicated
Continuous Improvement
Serve Before Gain
Do the Right Thing
Humbly Confident
Seek to Understand
This phone model includes 8 line keys expandable up to 32 with pagination, a 3.5-inch color display, built-in Wi-Fi, integrated Bluetooth 5.0, and is ideal for hybrid workspaces or call centers.
What is the Poly Edge E350 phone?
Monthly, this person has to stay up until midnight to push a button.
Who is Yolanda/Yo?
Clarity Analytics, SmartRouting, the Franchisor Dashboard, and VPA are all examples of what?
What are custom features developed by Clarity Voice?
This is the non-discounted price of one Essentials seat.
What is $49.97?
This is the support ticketing system used prior to Zoho.
What is CBS 1.0/2.0?