Transferring Calls to Correct Department
What tool is used to ensure accuracy of department transfers?
JOB TOOL
(Journey Ownership Breakdown Tool)
Forms sent electronically are sent to the....
Secure Message Center(SMG)
The Olympics are held every how many years?
4 years
If client auto populates with a registered prospect account, how do you put them through security?
security question
$25
Which queue would you transfer a client that had questions about bonds?
ITS_FI
Crew Members are able to pre fill forms using ______
Intelledox
Leading high scorer in NBA history?
LeBron James
Cient has to answer ___ web security questions and ___ ASQ's before disabling Security Codes.
2 , 2
How much is it if the client has transitioned to the Brokerage platform but still requests to retain paper statements?
$25 per account
What is the correct queue for simple brokerage trading requests (stock & ETF buy/sell, order status, etc.)?
Inv_stock_etf_education_
What form do we use to add a bank?
Electronic Bank Transfer Form
Who's the best running back in the NFL?
Christian McCaffrey
What is it called when the client calls in and gives us a password for caller authentication?
Enhanced Security
How much would a client pay for a TA account that has 5 funds but enrolled in e-delivery?
$125/annual
If a client wants to transition from an UTMA account to their own individual, which queue would they get transferred to?
COO_Basic_Internal
What Vanguard agent form is equivalent to a POA?
Full Agent
What do you call it when a player makes 3 back to back strikes in bowling?
Turkey
The order of priority ASQ's is ______
*hint there's an acronym to help you remember*
D (Date of Birth)
E (email address)
A (account number)
A (address)
When transitioning trust accounts, what is needed to do the transitioning and who needs to sign?
Client would need to attach the trust docs and all continuing trustees must sign
Which queue where would you transfer to if they wanted to transfer accounts out of an IRA to an employer plan?
RET_CON_DIST_RMD_INTERNAL
If the client becomes incapacitated, what documents will be required in order to make changes on a trust account?
Trustee certification form and report of incapacitated form
A sporting event is held every year on Memorial Day. What is it?
Indianapolis 500
When applied successfully, The following feature allows clients to bypass answering a web security question when calling in.
Voice Verification
*cited Voice Verification - Authentication - Infowave
When a client, agent, or a spouse of an associated person wants to transition an account, how would it have to be done and what needs to be sent in?
The account holder would need to send in the VBA upgrade form along with an associated letter from the company referring the appropriate information that is needed to transition.