Basics
The MOST important aspect of your job as an SMSR
What is Confidentiality?
The acronym for BSA
What is Bank Secrecy Act?
You will need to open this system to do transactions.
What is Symitar/Episys?
Name five (5) types of loans that we offer.
What is Auto, Watercraft (Boat), Recreational Vehicle (RV), Personal, and LifeStyle Loan?
I want to make a deposit.
What is CR SD or KR SD?
The group that founded Class Act FCU
What is JCPS?
Our BSA Officer(s) at Class Act
Who is Amber and Ashley?
Every time you sign onto a new computer, you will need to enable this feature to view all of the accounts the member has with the CU.
What is 360 view?
We offer these two (2) types of credit cards.
What is Platinum Visa and Secured Platinum Visa?
I want to make a cash withdrawal.
What is SW CD?
We call our accountholders this INSTEAD of customers
What is Members?
A ______ must be completed for all cash transactions in excess of $______. A ______ must be filed if you confirm any fraud, embezzlement, identity theft, etc.
What is CTR, $10,000, and SAR?
This happened at Class Act FCU in September of 2019. Bonus 50 points if you can explain what changed.
What is System Conversion?
Name at least three (3) types of checking accounts that we have at Class Act FCU.
What is Honors Checking, Student Honors Checking, and Classic Checking?
I want to move money from my savings to my checking account.
What is SW X SD?
The easiest way for members to access their account
What is Online Mobile Banking?
______ makes sure that businesses and financial institutions are not engaging in illegal activities.
What is Office of Foreign Assets Control (OFAC)?
We will mainly be opening these type of accounts at our High School branches.
What is General Membership and Youth?
Debit card limits BEFORE and AFTER you turn 18 years+.
What is 200/100 and 2,000/500?
I want to transfer money from my account to another Class Act members.
What is SW X SD Y?
Name all six (6) of our Class Acts branches. Bonus 50 points if you can name the 7th branch.
What is Main, East, UL, J-town, Southern, and Doss? What is e-Branch?
We may use this as a form of ID but cannot be scanned or copied without violating Federal Law...
What is Military or Government ID?
Name three (3) types of accounts that we offer at Class Act that REQUIRE court documentation. Bonus 50 points if you can provide an example.
What is UTMA, Estate, and Trust?
Name at least two (2) of the different Credit Bureaus. Bonus 50 points if you name the third Credit Bureau.
What is TransUnion, Experian, and Equifax?
I would like to pay off my loan using this check from my insurance company. Bonus 100 points if member wants to pay on another members principal.
What is KR LP?