Salesforce
The screen that "pops up" when you receive a call
What is the Contact page?
C.O.R. / Property Compliance / General
What are some of the common case types we use in Care?
Setup>Review Unit>Property
What are the steps to find an account?
Navigate to the property page then related tab
What are the first steps in creating a Work Order?
"Yeah my name is Steve what do you need?"
What is not an example of a good greeting?
The full name of MSA
What is Metropolitan Statistical Area?
Allows employees to discuss what needs to be completed, potential issues or update
What is the Case Feed?
Personal and Emergency contact information along with vehicle and pet information
What is the Personal Info tab on the resident's page?
8 am to 12 pm and 1 pm to 5 pm
What are the time frame options given to residents?
The biggest Taylor Swift fan
Who is Ashley?
A tool within Salesforce that stores articles about company policies and procedures
What is our Knowledge Management System?
Resident has a violation appeal
What is a Property Compliance Case?
Tab where the lease can be found
What is the Data Dropdown tab?
4 pm AZ time an emergency work order comes in from Florida and is handled by
Who is Anyone Home?
Wrap Up
What is the final step in the call flow?
All resources are consolidated within a single location
What is a benefit of using Knowledge Mangement?
On a Wednesday morning a neighbor complains about a Progress resident's loud music on the weekends
What is a General Case for the Market?
Dates, charge codes, payments and blanaces
What is a ledger?
Emergency Chatter / Emergency Response Team / Emergency Work Order
What are Knowledge Management Articles associated with the ERT team?
The biggest foodie
Who is Bryan?
178
What is the current number of published articles within Knowledge Management?
A suspicious listing
What is a Fraud Case?
Cash only payments required
What is a WIPS account?
Work Order for fire ants was created
What is resident responsibility?
My dog knows sign language
Who is Sabrina?