Lending Procedures
What items at the desk are given out for free? Name 3!
Golf pencils, scrap paper, PASS pens, ear plugs
What app do you search up on the laptop to ghost it?
Yellow Disk
What does it mean if a patron's barcode is lost?
The patron's card needs to be reactivated at the IT Help Desk in Koerner Library
Where is the equipment graveyard?
In the back office behind Daniel's desk
What are the two kinds of lending forms?
Laptop lending form and equipment lending form
What should you do immediately after logging into Voyager?
Set the session preference to not print a due date slip
What is the "cooldown period"?
The period of time (1 hour) that the patron needs to wait between returning an item and borrowing the same item again
What do you do if the patron doesn't have a card and they are not a student?
If community user: inform them they can purchase a community user card at Koerner
If alumni: inform them they can apply for an alumni card on the UBC Library Website
How many iPads are staff only?
3
How do you clear an SD card?
Press the MENU button
Select 'Settings' or 'Setup'
Select 'Format'
How many different types of items can a patron loan out at the same time?
They can only loan out 1 of each item at a time, but multiple of different types
What do you do if a patron has a fine after returning an item?
Inform them how much the fines are and that they can pay it online or at the Circulation Desk
If the patron has an issue with the fine, let them know they can appeal the fine by filling out the online form
What do you do if you if there's a missing part on an item?
- Do not discharge it
- Inform the patron that it can't be discharged due to policy but we can answer their questions and concerns
- Fill out an item issue sheet and bring the item to the back office
Which equipment do we keep in the back? Name 2!
Staff laptops, projector screens, spare LCD projectors
What equipment could be substituted for a DSLR?
Mirrorless camera, camcorder, Powershot camera
What do you need to check before loaning something out?
Barcode, equipment bag, all the equipment's pieces and if they are working, any lending forms that the patron needs to fill out
How many times can a patron renew a laptop vs. a camera?
Laptop -> up to 3 times
Camera -> once for another 3 days
What do you do if an item appears as lost?
Do not un-check the boxes that appear; this will impact the fines.
Inform patron that their fines will be assessed and to check their account in a day or two. Do not tell the patron their fines at this moment.
Inform Alex and Daniel that the lost item has been returned and provide the barcode.
What does the green tape on a bag mean?
Items that should be loaned with the inner bag (these items should be double-bagged)
What is the maximum fine a patron can have until they can no longer use library services (ie. check out more equipment)?
$49.99 :P
List out all the steps for loaning/charging an item
- Ask for the patron's UBC card (either physical or digital)
- Check if patron has signed the necessary lending agreement form (if not, ask patron to sign)
- Ensure all pieces of equipment are present and that the barcode matches the bag
- Scan the barcode and inform the patron when the due date is and how to renew (if item can be renewed)
List out all the steps for discharging an item
- Inspect the equipment and ensure that ALL parts of the item are there
- Check for any damages; if there are do not check it in Voyage and inform staff
- If the patron has a fine, inform them how much the fines are
- Place the item back in the corresponding bag/container and return item to equipment cabinet
- Ghost the item if needed
What is a "bad discharge" and what information does staff need when it happens and the patron complains?
When a CLCA goes to charge an item and realizes it was never discharged
Info needed: patron's name and barcode, what the item is (e.g. laptop) and the barcode, the time they say they returned the item
What's the difference between an HDMI adapter and a VGA adapter?
HDMI adapters are for sound & visual information, while VGA will only transmit visual information
What do you do if a patron wants to borrow a laptop but we no longer have any laptops available?
Check availability of laptops in other locations on Webcat and inform patron a different library they can borrow a laptop from