CLC Terms & Concepts

Front to Back

100

What does the "E" in ETHICS stand for?

Ensure problem definition

200

What do the first six letters in INFLUENCE stand for?

Involve others, Need logic, Focus on relationships, Lead a coalition, Use formal authority - rarely, Emphasize win-win.

300

What do the first seven letters in CONFRONT stand for?

Communicate the behavior, Own the statement, Name the impact, Fully listen, Reflect and respond, Options moving forward, Negotiate solutions

400

What do the 8 concepts in CONFLICT stand for?

Compromising, Obviating, Nothing, Forcing, Listening, Indulging, Collaborating, Talking/Gossip.

500

What do the 10 letters in LEADERSHIP stand for?

Likeable Personality, Exciting Vision, Always thinking about process, Delivers results, Emotional Intelligence, Raises the heat, Shows integrity, Has clear expectations, Intervenes Skillfully, Prioritizes relationships

A,B,C's

100

What does the A in TEAMS stand for?

Accountability

200

What do the 2 Cs in CONFLICT stand for?

Compromising, Collaborating

300

What do the Fs in FOLLOW(ER), CONFRONT, and INFLUENCE stand for?

Fully engaged, Fully listen, Focus on relationships

400

What do the 4 Ss in STRESSORS stand for?

Serious time limitations, strained relationships -interpersonal, strained relationships - issues, shame or fear

500

What do the 2 Es in LEADERSHIP, and the 2 E’s in Influence stand for?

Serious time limitations, strained relationships -interpersonal, strained relationships - issues, shame or fear

Back to Front

100

What does the "T" in CONFLICT stand for?

Talking/Conflit

200

What do the last two letters of FOLLOW(ER) stand for?

Opposed to everything, whatever you say

300

What do the last three letters of ETHICS stand for?

Intentions and perceptions, clarify the downsides, society says

400

What do the last four letters of STYLES stand for?

Yell, tell and the hard sell; Listen and engage others; Energize and push; Simply delegate

500

What do the last five letters of PRESENT stand for?

Emphasize key words/phrases, Simple is better, Engaging slide design, Never underestimate the power of humor, The end matters

Next Steps

100

After starting with a powerful beginning, what is the next step in PRESENT?

Review your roadmap

200

After fully listening, what are the next two steps in the CONFRONT process?

Reflect and respond, Options moving forward

300

After compromising, what are the next 3 steps of the CONFLICT process? 

Obviating. Nothing. Forcing.

400

What are the first 4 steps in the ETHICS process?

Ensure problem definition, Trade positions, How do loyalties affect you, Intentions and perceptions

500

List the five steps in the SOLVE process.

Set roles, outline the problem, list multiple strategies, veer towards consensus, evaluate results

Random

100

What does the "N" in INFLUENCE stand for?

Need logic

200

What do the 2 Ss in STYLES stand for?

Share your vision, Simply delegate

300

What do the last 3 letters of STRESSORS stand for?

Organizational bureaucracy, Rapid change, Shame or fear

400

What do the first 4 letters in TEAMS stand for?

Trust matters, Emotions matter, Accountability matters, Member norms matter

500

Name the 2 “O’s” in FOLLOW.

Opposed and open. Opposed and underground.