Front to Back
What does the "E" in ETHICS stand for?
Ensure problem definition
What does the A in TEAMS stand for?
Accountability matters
What does the "T" in CONFLICT stand for?
Talking/Gossip
After starting with serious time limitations, what is the next step in STRESSORS?
Tough working conditions
What does the "N" in INFLUENCE stand for?
Need logic
What do the first six letters in INFLUENCE stand for?
Involve others, Need logic, Focus on relationships, Lead a coalition, Use formal authority, Emphasize win-win.
What do the 2 Cs in CONFLICT stand for?
Compromising, Collaborating
What do the last two letters of FOLLOW(ER) stand for?
Opposed and underground, whatever you say
After fully listening, what are the next two steps in the CONFRONT process?
Reflect and respond, Options moving forward
What do the 2 Ss in STYLES stand for?
Share your vision, Simply delegate
What do the first seven letters in CONFRONT stand for?
Communicate the behavior, Own your statement, Name the impact, Fully listen, Reflect and respond, Options moving forward, Negotiate solutions
What do the Fs in FOLLOW(ER), CONFRONT, and INFLUENCE stand for?
Fully engaged, Fully listen, Focus on relationships
What do the last three letters of ETHICS stand for?
Intentions and perceptions, clarify the downsides, society says...
After compromising, what are the next 3 steps of the CONFLICT process?
Obviating, Nothing, and Forcing
What do the last 3 letters of STRESSORS stand for?
Organizational bureaucracy, Rapid change, Shame or fear
What do the 8 concepts in CONFLICT stand for?
Compromising, Obviating, Nothing, Forcing, Listening, Indulging, Collaborating, Talking/Gossip.
What do the 4 Ss in STRESSORS stand for?
Serious time limitations, strained relationships -interpersonal, strained relationships - issues, shame or fear
What do the last four letters of STYLES stand for?
Yell, tell and the hard sell - Coercive; Listen and engage others - Democratic; Energize and push - Pacesetting; Simply delegate
What are the first 4 steps in the ETHICS process?
Ensure problem definition, Trade positions, How do loyalties affect you, Intentions and perceptions
What do the first 4 letters in TEAMS stand for?
Trust matters, Emotions matter, Accountability matters, Member norms matter
What do the 10 letters in LEADERSHIP stand for?
Likeable Personality, Exciting Vision, Always thinking about process, Delivers/ defines results, Emotional Intelligence, Raises the heat, Shows integrity, Has clear expectations, Intervenes Skillfully, Prioritizes relationships
What do the 2 Es in LEADERSHIP, and the 2 E’s in Influence stand for?
Exciting Vision, Emotional intelligence, Emphasize win-win, and Empathy is key
What do the last five letters of TEAMS stand for?
Trust matters, Emotions matter, Accountability matters, Member norms matter, and Small wins matter
List the five steps in the SOLVE process.
Set roles, outline the problem, list multiple strategies, veer towards consensus, evaluate results
Name the 2 “O’s” in FOLLOW.
Opposed and open, Opposed and underground