General Understanding of Role & Duties
How frequently do you visit or check in with the resource homes?
Case Aides make quarterly home inspections
What would you do if you suspected abuse or neglect?
As mandated reporter, I would report and inform my direct supervisor
What types of incidents require an SOC 341 or incident report
SOC 341: Mandatory reporting of suspected abuse or neglect. 'Incident Report: Internal or agency level documentation of significant events or violations.
How do you protect a child's confidential information?
HIPPA: Document password protect.
How do you ensure culturally appropriate care?
By receiving staff trainings and awareness.
What kind of training is offered to the resource parents and how often? What type of topics are discussed?
Monthly resource training meetings, different topic is discussed every time, and foster parent college for preservice training.
How do you ensure the safety of children placed in homes?
By ensuring minors know the process to report & by ensuring all staff know how to respond.
Can you walk me through how you report a serious incident?
- CLE if appropriate
- PLE if program level documentation
- CPS, Local law enforcement if appropriate
Are files kept secure? Who has access?
PD, APD, Case aids, Leads
How do you incorporate cultural needs into case planning?
Ongoing reviews & check-ins with minors
How do you support Resource Parents and children in care?
Offer training and support with our clinical team All department leads available after hours for any needs
How do you provide the basic services to minors?
Knowing my roles and the roles of each department
Who do you notify, and how quickly must the report be submitted?
Emergency- 4 hours and Non Emergency-24 hours
Can you explain your documentation process for visits, assessments, and services?
UC Portal and call logs
What do you do if there is a disagreement among staff or with leadership?
Check in with supervisor or HR
How do you use trauma-informed approaches in your work with youth and families?
We focus on building trust, giving choices, being consistent, and understanding behavior as a response to trauma. Staff and parents get ongoing training in this area.
How does the program navigate behavioral issues with a minor?
The program has clinicians and behavioral specialist that assist the minor with any behavioral issues and can create a behavior plan
What types of follow-up are done after a serious incident is reported?
Depending on the incident clinical, medical will follow up. Addendums are created to add new information or correct information.
How do you ensure that electronic records are protected?
Password protect all attachments and send the ORR UC universal acceptance password by separate email. Do not include PII in the name of the attached documents.
How is feedback from staff incorporated into program improvement?
We use feedback to better our resources and better help other minors when it is their turn to reunify.
What do you do to prepare for a licensing visit or annual review?
PD/APD regularly conduct audits, staff trainings, and weekly meetings to allow for all staff to be prepared
How are we tracking the minors needs and how do we create goals and ensure they are met?
The clinical team meets once a week with the minors to discuss their needs and goals.
What kind of training is offered to the resource parents and how often? What type of topics are discussed?
monthly resource training meetings in where a different topic are discussed every time.
Are staff and resource homes trained in emergency procedures?
yes
How do you ensure culturally appropriate care?
Being aware of differences in the minors cultural backgrounds