Monthly Memberships
What is the recharge date for a monthly member?
What is the 1st of the month.
What is the number 1 customer service skill?
What is SMILING!
How should you walk from one lane to another?
What is walking around the gates watching your surroundings.
What do you do if a customer is in the wrong lane?
What is opening the gate and telling them to go around the building.
What do you do if a customer chooses the works wash and they have dirty rubber mats?
What is asking if they want to upgrade to top-shelf.
What plan should you sell a customer who comes in wanting an exterior plan with tire shine?
What is Top-Shelf Express or Ceramic.
What should we do if a customer compliments you on your work?
What is asking them to leave a Google review.
What is proper loading procedures? (exact answer)
What is guiding with left hand, spraying bug prep with right hand, stop signal, point at sign, thumbs up.
What do you tell the customer if they want to add mats, windows, or hand applied tire shine to an exterior wash?
What is telling them to go inside at the other end and pay at the cashier.
What color light comes on in the tunnel for the Ceramic Bath?
What is blue
What should you do if you sell an exterior plan in the back and the windshield is tinted?
What is letting the manager know they need an exterior sticker.
What should you be saying to every wash member who comes through?
What is "thank you for being a member!"
When do you tape the back wiper blade?
What is after you know the car is in neutral and rolling forward.
What do you do if a customer pulls in back in the exterior lane but needs a new sticker?
What is radio management and send them through with the site-watch card and let them know to go inside at the other end for a new sticker.
What color light comes on in the tunnel for the Graphene sealant?
What is green
What should you do if you pitch a customer and they say "maybe next time" or "I'll think about it".
What is handing them our brochure for all of the information.
What freebie have we been handing out to customers the past 2 weeks?
What is a Clean Image Logo air freshener.
What should you do if a customer is rolling on a front roller?
What is let them hop all rollers, then send a new set of rollers.
What do you do when a customer complains about our prices?
What is pitch them the awesome monthly deal!
What explanation do you give the customer on what the graphene sealant is?
What is a detail grade sealant.
What should you always offer to a customer when they try to cancel their full service membership?
What is offering to downgrade to an exterior plan.
What sets us apart from ALL of the other car washes here in our area?
What is our customer service
What are all scenarios if a car is hopping the rollers and not rolling. (All 4 answers)
What is making sure their car is in neutral, foot is off brake, parking brake, or auto hold is off.
What should you do if a customer buys a wash at the XPT and has a gift with a remaining balance of $2 and pays the rest on a credit card? (exact steps)
What is choosing the wash, scanning the gift card on payment options screen, and choosing credit card option for remaining balance.
What is the colorful soap called?
What is Triple Foam