CLEANING
TOURISM
SUSTAINABILITY
FOOD & CUSTOMER SERVICE 🍽️
HOUSEKEEPING & HOTEL CLEANING 🏨
100

What do you use to clean the floor?


Mop


100

What do you call a person who travels for fun?

Tourist


100

What do you call using something again instead of throwing it away?


Reuse
100

What do you call the first meal of the day?


Breakfast


100

What do you call the soap used to wash dishes?


Dish soap
200

What should you wear to protect your hands while cleaning?


Gloves

200

What is the English word for “guía turístico”?

Tour guide


200

What do you call trash left in nature?


Litter


200

What is the English word for “mesera”?


waitress

200

What is the English word for the dirty clothes and towels in a hotel?


Laundry

300

What machine is used to clean carpets and floors by suction?


Vaccum

300

What document do you need to travel to another country?


Passport

300

What do you call energy from the sun?


Solar energy

300

What is the English word for “propina”?


Tip

300

What is the English word for “escoba”?


Broom


400

What cleaning product kills germs and bacteria?

Desinfectant

400

What is the English word for “recuerdo” that tourists buy?


Souvenir


400

What is the English phrase for protecting animals and plants in their natural environment?


Wildlife conservation


400

A guest says: “The air conditioner in my room is broken.” What is a professional response?


Answer: I’m sorry for the inconvenience. We will fix it as soon as possible.

400

What do you call the towels, sheets, and blankets on a bed?

Linens

500

What is the strongest disinfectant used in house holds?

Bleach

500

What do you call a person who visits famous places, museums, and historical sites during a trip?


A sightseer

500

What do you call tourism that protects the environment and supports local communities?


Ecotourism

500

A tourist is upset because they waited one hour for food. What should customer service do?



Answer: Apologize politely and offer a solution or assistance



500

What is the English word for a person who cleans and prepares hotel rooms?


Housekeeper