Production Station
I can transfer a call only after I have been on the call for this amount of time.
What is 15 minutes?
This is where you find your daily schedule.
This is where you will find any attendance points you have acquired
Attendance tracker
You must do this every time you open dragon before your mic check.
What is switch to dictation mode?
This was everyone's first friend on Myspace.
Who is Tom?
The two types of silent calls.
What are silence from onset and silence mid?
You can find posted co-worker shifts here.
What is Shifts+?
This is your log in for eCFR.
What is Windows login?
This is what it is called when your dragon starts hearing commands rather than captions.
What is Samurai mode?
This is what the third Lord of the Rings movie was called.
What is The Lord of the Rings: The Return of the King?
The steps for the different language procedure
What is
1. L macro
2. Differente Uno, notify TL
3. Differente Dos
4. Disconnect, fill out problem report
This is where available downtime will be posted.
What is Hours-?
This is where you find your coaching process for the month.
What is CFR process?
Do this every time you return from break, lunch, or at the beginning of your shift.
This woman won the first season of American Idol.
Who is Kelly Clarkson?
The amount of time you have to log onto station before you're considered late
What is 10 minutes?
You need to have an available balance of PTO to apply for this.
This is what you do for notifications you get in your communication log.
What is acknowledge?
This is the correct process for closing down Dragon.
What is "close user profile" then "exit dragon"?
This woman had a "wardrobe malfunction" during a Super Bowl halftime show.
Who is Janet Jackson?
This is the button you press to notify a TL that you need assistance.
What is the help button?
You must be this in order to accept overtime.
This is where you can find an electronic copy of the Alorica handbook.
What is the Alorica Library?
You can create these if you cannot get a word to drop.
What is an utterance?
This was the name of Napoleon Dynamite's llama.
Who is Tina?