Enrollment
These are the prices CLEAR members pay annually.
Non- Delta: $179
Delta SkyMiles: $99
Silver, Gold, Platinum: $79
Diamond/360: Complimentary
These words and/or symbols allow passengers to keep their shoes and lite jackets on and laptops in bags
TSA PreCheck/TSA Pre✓
The meaning of S.T.A.A.N.D
Selectee, TSA Pre✓, Airport, Airline, Name and Date
We make it simple to be you by using biometrics to build a connected world that's smarter and more secure.
These are the best people to enroll in CLEAR
Everyone and anyone
$50
SSSS is on a boarding pass. This is the amount rewarded to the ambassador who acknowledges and handles the SSSS properly.
$100
A member can not be be verified in the lane because the screen reads " No member found" or "Low quality biometrics". These things are done to change the error messages from appearing.
Using lotion or hand sanitizer
Finding the member and recapturing biometrics in enrollment
Try to use a different biometric or another pod
Call a manager or a lead
Name 3 of CLEAR's 7 values
Obsessed with the customer experience, Own it, Speak Up, Bias for Action, Embrace Change, Be Indefatigable, and Great People
This is the name of the CLEAR incentive program for commissions
CLEAR Happiness (CH)
These are the 7 major IDs acceptable to enroll with CLEAR
Valid state ID, Driver License, Passport, Passport Card, Permanent Resident Card, Active Military ID, and Global Entry Card
A member will have to go back to their airline if the following happens
Boarding pass does not have a scannable bar code
These are the annual prices to join CLEAR
Non-Delta: $179
Delta SkyMiles: $99
Silver, Gold, Platinum: $99
Diamond/360: Complimentary
At CLEAR, we all report directly to the customer. We aim to surprise and delight, building trust in our brand with every experience. This extends to our mission critical focus on the safety and security of our customers there after.
Obsessed with the customer experience
Name 3 out of the 5 Steps of Service for Sales
Customer Centric, Connect to Business, Compute, Connect to Customer, Close
These are the functions that can only be completed at the enrollment Pods
Submitting biometrics, scanning ID, taking identity quiz, taking member photo
Where people are screened through airport security into areas where the exit gates to the aircraft are located
Sterile Area
A member has a Standard boarding pass. Their 16 year old minor has TSA Pre✓printed on their boarding pass. This is the lane that both the member and the minor has to use
Standard
We use data to make calculated decisions and move forward quickly because making no decision is worse than making the wrong one. We have confidence in our judgement and learn from our mistakes.
Bias for Action
Being approachable, smiling, making eye contact, building relationships exhibits this
Customer Centric
A member enrolled online. To find them in the system this is pressed.
Existing
A minor this age or younger can accompany a CLEAR member through the CLEARLane
17 and younger
The following must be asked to the minor and the following also written onto the paper boarding pass of each minor
Age
Define Indefatigable
Tireless persistence
CLEAR views each "no", as one step closer to "yes". We are gritty, relentless and scrappy- and we win.
Name 4 out of the 5, 5 G's of being Customer Centric
Goal, Grin, Greet, Guide, Go