Acronyms in Action
This report is filed when irregular operations impact a flight.
What is an IOR (Irregular Operations Report)?
This cart is specifically designed for serving hot and cold beverages.
What is a beverage cart?
This class of service is United’s domestic forward cabin, except on premium service flights.
What is UF? (United First)
This government agency regulates airline safety through FARs.
What is the FAA? (Federal Aviation Administration)
The area where customers wait before boarding the aircraft.
What is the gate?
This program allows crew members expedited access through TSA checkpoints.
What is KCM? (Known Crew member)
This small compartment in the cabin is used to stow equipment.
What is a doghouse?
This product provides extra space and upgraded dining on select long-haul flights.
What is UPP? (United Premium Plus)
This term is used to describe the orderly exiting of customers in an emergency.
What is an Evac? (Evacuation)
The abbreviation for a crewmember’s assigned city where they begin and end trips.
What is a domicile/base?
This abbreviation is used for a flight where a crew member is transported but not working.
What is DH? (Deadhead)
This kitchen area onboard the aircraft is where meals and beverages are prepared.
What is the galley?
This amenity kit is provided to Polaris customers and includes items for long-haul comfort.
What is the UPB Amenity Kit?
This confidential tool lets flight attendants report fatigue before it becomes a risk.
What is a FAFR? (Fatigue Report)
This acronym refers to the system flight attendants use to check schedules and company messages.
What is CCS? (Crew Communication System)
This program encourages flight attendants to voluntarily report safety issues without punishment.
What is ISAP? (Inflight Safety Action Program)
This galley device is mounted to open corked wine bottles in premium cabins.
What is a galley-mounted cork-puller?
These bedding items duvets, day blankets, mattress pads are specially boarded for Polaris customers.
What are UPB bedding items?
This report provides final flight information including crew, block time, and passengers of interest.
What is the IFR? (Inflight Final Report)
United operates a Pacific hub here, critical for Guam-based flying.
What is GUM? (Guam)
This yearly training is required for flight attendants to review procedures and demonstrate safety competency.
What is CQ? (Continuing Qualification)
This tote, found in First Class, contains blue blankets for customer use.
What is the First Class Blanket Tote?
This exclusive elite MileagePlus status is by invitation only.
What is GS? (Global Services)
This manual, carried electronically by FAs, contains regulations, standards, and procedures necessary to perform duties.
What is the eFAOM? (Electronic Flight Attendant Operations Manual)
This union agreement outlines flight attendant pay, work rules, and scheduling parameters.
What is the JCBA? (Joint Collective Bargaining Agreement)