Falsification
Why are we strict about falsification?
Our job is to stay neutral and unbiased during the interview. The client expects us to read the script exactly as written so that every respondent gets the same information. This helps make sure the data we collect is consistent and reliable.
What is call avoidance?
Call avoidance refers to behaviors such as remaining logged in to receive calls but not actively answering them, or prematurely dispositioning calls even when someone is still on the line.
What is the Email address that you message for calling out?
rexsup@clearinsightgroup.com
If a respondent says "take me off your call list"
Do not call list
Never offer a DNC
Name 2 reasons we have a phone policy.
Confidentially, we want you not to get distracted. A general rule we have.
TRUE OR FALSE
Defining a word or elaborating on a question is not okay.
TRUE
You can only restate the question, emphasizing certain parts.
What is our NC/NS Policy?
If you receive 2 in the span of 30 days, you will be terminated. If you receive 3 in your total time being employed, you will be terminated.
When is it excusable to be late?
Family emergency or a valid excuse, like I had a boot on my car, etc. You must still email us to inform us.
if a respondent says, " Never call me again. I don't want to take your survey." What disposition would you put?
Call back general or Soft refusal
During an open-ended question, a respondent says, "I like Donald Trump." What are examples of probing you could say?
"What do you like about Donald Trump?"
"What has he done to make you like him?"
What form of falsification is it when a respondent says, " I would never vote for them," and the interviewer says, "So would that be strongly oppose?"
Leading or Directing,
How should you respond to this?
When conversing with your neighbors, what are 2 things you need to keep in mind?
Don't speak too loudly
What you are talking about is appropriate for work
What are the 2 things you must do to request time off?
Email at least a week before with your reason and the dates you will be gone. You will also need to submit your schedule for that week, with the days requested off as "time of request"
If a respondent says " I don't know" to every question, what would you dispostition it as?
Respondent Terminate
You must read every available option unless....
It says (do not read) or if it is the same scale. You will only need to read again if the respondent asks or if it directly says to read the list.
What are 3 different examples of Falsification?
Assuming, Leading, Not reading the full question, Offering an option that states do not read, skipping questions, etc.
What is the DQ message word-for-word.
Unfortunately, we already have enough responses that fit your profile. We appreciate your interest in this study. Have a good day.
If you are called out 30 minutes before your shift starts, could you tell me the 3 thing you need to include in your email?
The date and your scheduled hours you are calling out for, the reason, and ask what day you can make up the time if needed.
If a respondent says, "I'm going to come and find you and hurt you (Cuss words)" They are harassing you.
Interviewer terminate
When clarifying a question, name 3 things you can and can't do.
CAN: restate the question, emphasize certain parts of the question, and tell them to look something up.
CANT: explain in your own words, define words, explain who a candidate is.