Locations
Washington State only Airport?
Seattle, SEA
What does ENPS stand for?
Enrollment Net Promoter Score
____ and under go thru precheck without it on Boarding Pass.
12
What is Greeter responsibilities?
Welcome everyone, Allow access to the lane, STAAND
What is the member called who has had Clear before 2010?
Legacy member
Only Airport in Utah?
Salt Lake City
What is VNPS ?
Verification Net Promoter Score
____ and older must have precheck on boarding pass to go through precheck
13
What is the Verifyer's responsibility?
To verify the member and make sure Name matches the boarding the same as the account, and direct member to the correct lane.
What airports is GREG over?
BHM, ATL, BNA, MSY, GSP
The busiest airport in the U.S?
Atlanta, ATL
What is KPI?
Key Performance Indicators
How to verify a minor?
Ask name, age, and who you traveling with.
What is Confer and Concer?
Positive hand-off with TSA (verified clear member & staying until the member passes the TSA Podium.
What airport is the 42nd airport at Clear
San Diego SAN
What are the 2 busiest airports in the South?
Atlanta and Orlando
Give me an example of KPI?
ENPS, VNPS, Family attach rate, Total NPS,
Cancels, Airline adds, Partials.
How do you verify a minor you think is older than 17?
Continue as normal and do a random ID check at the TDC.
What is your responsibilities in Enrollment?
Sign up new members, Sign up partials, add family members, change documents, and update card not payment.
What location is Folashe from?
ATL
What are the 3 busiest airports in the U.S.?
Atlanta ATL, Dallas Forth Worth DFW, Denver DEN.
What are our Priority Metrics?
CH Total, NPS Total, Family Attach Rate
Quad SSSS Steps?
Highlight SSSS, Hold onto Boarding pass, Inform Member, Inform manager, Verify member, Initial Boarding Pass, Positive handoff and get TSA agent name.
What is the most single important thing at Clear?
SECURITY
When will the airport open?
June 17th?