Show:
DIRECTV
AT&T
CLEARHOME
ADDITIONAL PRODUCTS
IRONSHIELD
100
IN WHAT YEAR WAS DIRECTV STARTED?


IN WHAT YEAR WAS DIRECTV PURCHASED BY AT&T?

1994


2015, $48.5 BILLION

100
TRUE OR FALSE

CAN WE INSTALL UVERSE CUSTOMERS?

TRUE,

CLEARHOME SHOULDNT BE FLIPPING UVERSE CUSTOMERS BUT THE OCCASIONAL UVERSE CUSTOMER IS ACCEPTABLE TO INSTALL.  PLEASE LET US KNOW IF SALES REPS ARE TARGETING UVERSE CUSTOMERS.  TARGETING UVERSE CUSTOMERS IS FROWNED UPON.

100
WHAT DOES LDA STAND FOR?
LDA: 
100
TRUE OR FALSE 

CAN CLEARHOME INSTALLERS REFER AND INSTALL A CUSTOMERS INTERNET?

TRUE,

VIASAT, CAN BE SOLD AND INSTALLED BY CLEARHOME TECHNICIANS.

100
NAME THE 3 IRONSHIELD PLANS AND HOW MUCH THEY COST?
SILVER $5.99

GOLD $71.88

PLATINUM $143.76

200
NAME 3 MAJOR DIFFERENCES BETWEEN THE HR-44, AND THE HR-54.
BUILT IN POWER INSERTER

PHONE JACK

CARD SLOT

200
IS UVERSE INVESTING IN THE UVERSE VIDEO PRODUCT AND DOES UVERSE CONTINUE TO BRING ON NEW CUSTOMERS.
NO, UVERSE NO LONGER INVESTS MONEY INTO UVERSE VIDEO.  AT&T ONLY MAINTAINS AND SERVICE UVERSE LINES.  

UVERSE WILL ACCEPT NEW CUSTOMERS BUT THEY ARE TRYING TO CONVERT EVERYONE TO DIRECTV AS THE PREFERRED AT&T VIDEO PRODUCT.

200
HOW MANY DAYS FROM ORIGINAL INSTALLATION CAN A WORK ORDER CORRECTION BE CREATED.  IS THERE A CHARGE TO THE CUSTOMER?
14 DAYS

THERE WILL BE A CHARGE TO THE CUSTOMER FOR ANY EQUIPMENT THAT WOULD ORIGINALLY GENERATE A "TODAYS CHARGE" AT THE POINT OF ACCOUNT CREATION

200
NAME 3 ADDITIONAL PRODUCTS THAT TECHNICIANS CAN OFFER TO A CUSTOMER AT THE POINT OF INSTALL.
1. IRONSHIELD SERVICE PLAN

2.  VIVINT SMARTHOME AUTOMATION (ALARM)

3.  VIASAT

4.  ANY AVAILABLE INTERNET PRODUCT

200
NAME 2 WAYS TO CHANGE METHOD OF PAYMENT FOR IRONSHIELD SERVICE PLANS
1. QI FORM

2. CALL INTO DISPATCH AND ADD A CREDIT OR DEBIT

3.  SEND A PICTURE OF A VOIDED CHECK INTO CLOSEOUT@CLEARHOME.US


300
IF A CUSTOMER WANTS 4K ON A 1 TV INSTALL, WHAT MUST THE TECHNCIAN DO IN ORDER TO GET THE CUSTOMER 4K CONTENT?


INSTALL A HR-54

R-BAND LNB

INSTALL A C61-4K CLIENT AS WELL

OR LET THEM KNOW THEY CAN DOWNLOAD 4K ON A GENIE BY ITSELF.

300
WHAT MUST A CUSTOMER HAVE TO GET FREE HBOGO ON THEIR AT&T CELL PHONE?
MUST HAVE AN ACTIVE DIRECTV ACCOUNT AND SIGN UP FOR UNLIMITED PLUS TO RECEIVE FREE HBOGO.
300
WHAT DOES ERP STAND FOR AND WHAT IS THE PROCESS FOR CREATING AN ERP?
EQUIPMENT RETURN PROCESS, TECHS MUST CALL INTO DISPATCH AND CREATE AN ERP WO.  DISPATCH WILL DEACTIVATE THE DEFECTIVE EQUIPMENT AND REACTIVATE THE REPLACEMENT RECEIVER.  ALL DEFECTIVE EQUIPMENT SHOULD BE LEFT WITH THE CUSTOMER TO BE RETURNED TO DTV.
300
WHAT ARE THE COMMISSIONS WORTH FOR A VIVINT OR INTERNET THAT A TECH REFERS AND ACTUALLY GETS INSTALLED?
VIVINT PAYS $200

INTERNET REFERALS PAY $50

300

TRUE OR FALSE

WOULD IRONSHIELD COVER A DIRECTV TRUCK ROLL WITHIN 90 DAYS OF INSTALL IF AN INSTALLER IS NO LONGER IN THE AREA?

TRUE, IT WOULD COVER THE COST OF THE SERVICE CALL TO THE CUSTOMER, HOWEVER IT WOULD NOT COVER A 90 DAY, $100 CHARGEBACK TO THE TECHNICIAN FOR THE TRUCK ROLL.
400
WHAT CHANNELS PROVIDE EXCLUSIVE 4K CONTENT?
104

105

CHANNEL 106 PROVIDES 4K CONTENT ONLY SOME OF THE TIME.

400
WHAT DOES AT&T STAND FOR? 

WHEN WAS AT&T STARTED?



AMERICAN TELEPHONE AND TELEGRAPH

1882

400
WHAT IS THE EMAIL ADDRESS FOR TECHNICIANS TO APPLY ONLINE?
CONNECT@CLEARHOME.US
400
HOW MANY QS POINTS IS VIVINT AND INTERNET REFERRALS WORTH?
VIVINT IS WORTH 50 POINTS

INTERET IS WORTH 25 POINTS

400
TRUE OF FALSE

A CUSTOMER MUST BE ACTIVE FOR 120 DAYS (4 BILLING CYCLES) IN ORDER TO AVOID A COMMISSION CHARGEBACK TO THE TECHNICIAN?

FALSE, 

A CUSTOMER MUST COMPLETE 3 BILLING CYCLES IN ORDER TO AVOID A COMMISSION CHARGEBACK TO THE TECH.

500
HOW MUCH WOULD A CUSTOMERS BILL GO UP IF THEY WANTED 4K CONTENT ON A 1TV INSTALL?
$14


$7 FOR 4K CONTENT + $7 FOR THE ADDITIONAL 4K CLIENT NEEDED.


500
HOW MANY DIFFERENT APPS CAN YOU ACCESS FOR EXCLUSIVE CONTENT WITH YOUR DTV/AT&T LOGIN?


EXAMPLE: ESPN, HBOGO, TNT APPS

OVER 100 APPS CAN BE ACCESSED WITH YOUR DIRECTV/ATT LOGIN.  MORE ARE BEING ADDED EVERYDAY.
500
NAME THE 4 PICTURES TO BE ATTACHED ON THE QI FORM.
1. HOUSE FROM STREET VIEW

2. DISH INSTALLATION

3. SPLITTER LOCATION

4  ANY CABLE ENTRY POINT

500
IS VIASAT 2 AVAILABLE EVERYWHERE IN THE US?
FALSE

ITS AVAILABLE ON IN LOCATIONS WHERE THE SPOT BEAM COVERS VIASAT2 SPEEDS.  LOCATIONS ARE BEING ADDED DAILY.

500
HOW MANY QUALITY SCORE POINTS ARE EACH PLAN WORTH TO THE LEAD TECHS?  


BONUS: HOW LONG MUST THE PLAN BE ACTIVE IN ORDER FOR THE QUALITY SCORE POINTS TO AFFECT THE QS OVERRIDE?

SILVER=1, GOLD=2, PLATINUM=3


BONUS:  SEPT 30