DID YOU KNOW
It is important to know a clericals' RDO.
What is Eva and Julie's RDO?
Monday's; Eva has payday week and Julie has the opposite.
It is important to know when to answer your voicemails. When should you answer your voicemails?
ALWAYS. Answering voicemails in a prompt and professional manner supports efficient information flow between inspectors and their clients.
To ensure all mail is sent in a timely manner, it is important to provide the clerical team with sufficient time to process outgoing correspondence. What is the standard processing timeframe (in days)?
2-3 days
How many days should the public be notified that it will take to request a PRA?
PRA's should be requested ahead of time. Clients should always be advised that it will take about 10-14 business days to recieve their requests.
Name the clerical for each quad
Belinda / Elbert: PRIHP
Aleta: NQ
Roxanna: WQ
Eva: EQ
It is important to know a clericals' RDO.
What is Aleta, Roxanna, and Elberts's RDO?
Friday's; Elbert has Payday week Friday and Alea and ROxanna, the opposite.
To guarantee that all client needs are addressed efficiently, the clerical team provides consistent and reliable administrative assistance via what three ways?
P....
E....
C......
PHONE, EMAIL, COUNTER
It is essential for the clerical team to receive cite times to ensure their time is used efficiently for other duties. Is it important to notify clerical of a cite that will not be posted?
Yes, it is still important to notify clerical of cites that will not be posted day of. It is important to call in cite times before 10 am unless otherwise specified.
Which clerical employee provides assistance to the special progrmas team?
Julie
It is important to know a clericals' RDO. What day is Belinda's RDO?
Belinda does not have a RDO.
What information can clerical staff provide to the public versus what must be referred to a code enforcement officer?
Clerical staff may provide general administrative and limited case information. Questions involving code interpretation, violations, compliance requirements, enforcement decisions, or legal matters should be referred to a Code Enforcement Officer. Requests for information outside of clerical responsibilities should be referred to the appropriate Public Records Administrator (PRA).
Before asking to have mail sent, what should always be verified?
Name at least two things...
An inspector should always verify: client information, address/ multiple addresses, dates
Which clerical employee is in charge of answering phones, emails, or meet with clients at the counter?
Clerical staff rotate responsibilities to ensure the workload is shared, tasks are completed efficiently, and every team member contributes to the success of the department.
What are the four case types where letters go out immediately?
Open & accessible, garage conversions, weed abatement, and summary abatement