DID YOU KNOW
It is important to know a clericals' RDO. What are Eva and Julie's RDO?
Monday's; Eva has payday week and Julie has the non payday week.
Which clerical employee provides assistance for the garage resale program?
Eva
Which clerical employee is in charge of answering phones, emails, and meet with clients at the counter?
All clerical; Clerical staff rotates responsibilities to ensure the workload is shared, tasks are completed efficiently, and every team member contributes to the success of the department.
What is the standard processing timeframe that should be given to clericxal in order to mail out citation warning notices, non-compliance, and compliance letters (in days)?
2-3 days. To ensure all mail is sent in a timely manner, it is important to provide the clerical team with sufficient time to process outgoing correspondence.
Who is the person who processes PRA's?
Myeesha
It is important to know a clericals' RDO. What day is Belinda's RDO?
Belinda does not have a RDO.
Which clerical employee provides assistance for the vacant building program?
Julie
What information can clerical staff provide to the public versus what must be referred to a code enforcement officer?
Clerical staff may provide general administrative and limited case information. Questions involving code interpretation, violations, compliance requirements, enforcement decisions, or legal matters should be referred to a Code Enforcement Officer. Requests for information outside of clerical responsibilities should be referred to the appropriate Public Records Administrator (PRA).
Is it important to notify clerical of a cite that will not be posted?
Yes, it is still important to notify clerical of cites that will not be posted day of. It is important to call in cite times before 1 pm unless otherwise specified. It is essential for the clerical team to receive cite times to ensure their time is used efficiently.
Can clients aqcuire PRA's from clerical at the counter?
No, clients should be referred to the website only for aquiring PRA's
It is important to know a clericals' RDO. What is Aleta, Roxanna, and Elbert's RDO?
Friday's; Aleta and Roxanna have non payday week and Elbert has payday week.
To guarantee that all client needs are addressed efficiently, how does the clerical team provide consistent and reliable communication with clientel directly?
P______
E______
C______
PHONE, EMAIL, COUNTER
Before asking to have mail sent, what should always be verified?
Name at least two things...
An inspector should always verify: client information, address/ multiple addresses, dates
What is the website the public should be referred to when they ask for public records?
What day does Myeesha TC?
Every Wednesday
Name the clerical for each area of code enforcement
Belinda / Elbert: PRIHP
Aleta: North Quad
Roxanna: West Quad
Eva: East Quad
Julie : Special Programs
It is important to know when to answer your voicemails. When should you answer your voicemails?
ALWAYS. Answering voicemails in a prompt and professional manner supports efficient information flow between inspectors and their clients.
What are the four case types where letters go out immediately?
Open & accessible, garage conversions, weed abatement, and summary abatement
What is the timeline that should be given to clients for a PRA response?
Notify clients that they will receive a response within 7-10 business days. The response will indicate if records exist, and a time range for them to receive said PRA's.