CalSAWS
These are the multiple ways to search for a customer (Name at least 2)
What is Name, Address, SSN, Phone number, Date of Birth, Driver's License Number, CIN number?
These 2 Programs must be added to any GA Application
What is Medi-Cal and CalFresh?
This is the nickname when you search for a customer by their First and Last name in MEDS
What is a "Fuzzy Name" search?
This is our director
Who is Ethan Dye?
This is our Document Imaging Software's name
What is Hyland?
This software program is where you will schedule the customer's intake appointment
What is SMART / LIMS?
This is the name when you have a customer sign their application over the phone
What are Telephonic Signature?
This is what you type in before you put your username and password in MEDS
What is CICSE?
This is what CITI stands for
What is Compassion, Integrity, Trust and Innovation?
This is the first workflow drawer that imaged docs go into that have been uploaded but not submitted
What is Q & A indexing?
On the "Task Navigation Bar", where do you click to update a phone# or email in the customer's case summary?
What is Contact?
Face to face Intake Appointments are the only option for this program
What is General Assistance?
This is the main reason we clear people in MEDS
What is receiving duplicate aid in a different county?
These 2 headings are where you would click to find the Clerical Procedures on the DHA homepage
What is Program Tools and Program Resources?
This must be written or displayed on the first page of every form imaged into Hyland
What is the "Case Number"?
This is where you would search for E-Applications under "Case Info"
What is E-Tools
Besides MEDS, this must be checked before starting any Medi-Cal Application
What is CalHEERS?
This is the what the MEDS acronym stands for
What is Medi-Cal Eligibility Data System
This is the Bureau responsible for General Assistance interviews
What is 28th Street or A400 or A4NT
This is how long a batch of documents will be stored in the Q & A indexing queue befoe it's deleted
What is 90 days?
This is where you will find your templets like CW 31 on the Global Navigation Bar
What is Client Correspondence?
This is where you click to add "Expedited Services" to a pending Case in the CF program block
What is "View Details"
This is what you type to get the customer's Medi-Cal and CalFresh Eligibly screens
What is QM and QF?
These are our open lobby's that customers can walk into (Name at least 2)
What is Fulton, 28th Street, Florin (SGM), Research, Galt, Watt (North Highlands)
These are the steps to get to the imaging forms list starting at the DHA homepage
DHA Homepage → CalSAWS → CalSAWS Trainings → "Forms Guide for Staff"?