IOP Direct Booking
I need next Adult IOP for 12345678, patient prefers virtual in the morning. What group is the best group to offer patient.
Breanna's group because it has the soonest available start date and the least amount of people in the group.
What slot or slots would you use to book a r/a?
General, Generalremote, Any type of intake with the exception of Gender Intake
Patient calls in requesting to be seen by assigned MD, who has no future appointments. Patient is placed on the waitlist. What is the start and end date of the entry? And what would the status be for the entry?
Status Pending/ Start of date is the day of call, end date is y+11.
When Clinic Canceling what smart phrase do you use?
When Clinic Canceling what smart phrase do you use?
What should you check first when you get a crisis call?
OD and open slots
How many appointments are booked for Adult IOP?
9
I am able to use a CP slot for a CM/CCC provider at my discretion.
True or False
False
Provider sends an appointment request for the patient to be placed on the waitlist for a sooner appointment. What would the start date and end date for the entry be?
Start Date: Target Date End Date; Date of future Appointment
What is the difference between a smartphrase that starts with RBH and the one that starts with SBCPSY
RBH is regional and SBCPSY is local
Skip the regular return requests and attend to the crisis call appt request.
What takes priority, A FIC/CCC booking request in the booking channel or and IOP direct booking request?
IOP Direct Booking Request
Anytime they are scanning because they will only appear when available to book.
What are the steps you would take when outreaching to a patient from the waitlist who was not available?
Open initial encounter and document the outcome. Create a "New Call Entry" to document outreach
What smartphrase should you be using when you are scheduling an intake for Dave from a crisis call?
.RBHINTAKEDOCUMENTATION
What do you do if everyone is saying they are not available to take a crisis call in the therapist chat?
Put the call back in the OD Channel
Can I get the next available Teen IOP Group?
What is a follow up question you would ask for this request?
Is the patient in high school or middle school?
What visit type would you for an HR Follow up that is scheduled for the following week?
Behavioral Health Case Management 60
How many attempts need to be made for an IOP Waitlist Patient and when should you make those calls?
The patient should be outreached by phone for 3 consecutive days from when the referral is received, with a letter sent on the first day of outreach, and a 4th call made before 14 days from the date the letter was sent.
What smartphrase should you use when you are making outreach attempts for IOP Group Waitlist?
.SBIOPOUTREACH
If there is a cc, but the patient disconnected or no longer on the line and you get a therapist that is available, would you book that appointment in their schedule? If so, what length of time.
No, wait for direction from therapist indicating that they got a hold of the patient.
Aside from booking the appointments for group, what other steps must you complete to ensure that the booking is complete?
Add patient to spreadsheet
Confirm email
send welcome letter and handouts
What visit type would you use if you were placing patient on waitlist for sooner appointment and they currently have an FIC Follow up scheduled and active on Kp.org?
FastPass FIC Follow Up
60min
List the Fast pass criteria
What is the smartphrase for IOP No Show Calls?
.SBCPSYIOPNOSHOW
Can I get the next available intake for 12345678? Patient wants an appointment in person in Hesperia?
Search for next available appointment in HC and give us your answer.
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