Team
What is our team name?
Mad Chatters
Select Service is not available when?
When customer does not intend to repair the vehicle at Select Service repair facility when setting up the initial assignment and or
if liability is tentative
if insured's liability is less than 100%
liability limits appear to be lower than repair costs
What are some examples of payment types offered?
Debit Card, ACH bank transfer and PayPal
Digital Pay Job Aid.docx
What states require you to check for CPRS?
IL and CA
Standard Claim Process Document - Other Than Vehicle Damage
Who does C2C mainly services?
Agent Office, named insured, and claimants.
What states don't allow Vendor Assist?
Who is NOT eligible for digital pay?
Service Providers
Digital Pay Job Aid.docx
Which two states use Insurance codes?
NJ and NY
New Jersey (NJ)
What does CCHLP stand for?
Close conversation per labor hour.
What are the two routes for EA?
A BS that is enrolled in our CCC system.
or
Send the assignment to TPA which will route to Snapsheet
What if the State Farm customer expresses security concerns with the process? Who do they contact ?
no-reply@digitalpayouts.com
Digital Pay Job Aid.docx
What is IPL and what exactly is it?
Indiana Parts Law and it is to advise the customer they can choose the type of parts (original manufactured parts, quality replacement parts or quality recycled parts) which include exterior plastic or sheet metal parts used in their repair.
Jurisdictional Template - The Indiana Replacement Parts Notification Requirement
Who are the 4 C2C team managers?
Taylor Ellis
Kelly Farrer
Derek Woodward
Mark L Johnson
If a payment has been made on a previous estimate for the vehicle in a claim that would impact the amount paid to the SS for the repairs, what should you do?
In the Special Instructions, document the dollar amount of prior payments
De-select the auto pay box
What are the payment limits for digital pay?
Bank Transfer(ACH)-$250,000 per payment
Push to debt- $20,000 per payment
Paypal- $2,500 per payment
Digital Pay Job Aid.docx
What state requires a CWCF (Complete Work Claim Form)?
Massachusetts
Massachusetts - Completed Work Claim Form & Intensified Appraisal
Who is the C2C section manager?
Morgan Donovan.
What are Independent Auto Appraisers?
When all other service options have been exhausted in an Estimate Assist area/situation when an estimate and photos are needed. ECR-IAAs can be used for 'other' vehicle types (RVs/ATVs/Motorcycles)
Who is State Farm partnering with for digital pay?
Fiserv
Digital Pay Job Aid.docx
What states have Contributory Negligence?
Alabama
Maryland
North Carolina
Virginia
District of Columbia
(Check each state JR)