Are you good at math?
Invoice amount: $5,995..79
Paid Upfront sales tax
Roses EPO amount.
What is $5995.79?
Location of the Business name.
What is Business Information?
One per number/email within a 7 day period
What is text and email guidelines?
Disposition used when you successfully negotiated and set up a payment on an account
What is RPC - Promise to Pay?
C in the CLICKWAY.
What is Challenge the Status Quo
Invoice amount: $4,745.00
Sales tax: 9.95%
Roses EPO Amount.
What is $5217.12?
Location of the EPO expiration date.
What is contract information?
14 days to collect 100% of the past due amount
What is the 31-60 PTP guideline?
Disposition used when you set up a PNM payment for 12 days out
What is PNM 17?
I in the CLICKWAY.
What is Innovate to Dominate
Invoice amount: $8381.55
Sales tax: 6.75%
Rose pays this in taxes.
What is $565.75?
Location of Click Prim/Plus indicator.
What is Contract Information section or opportunity page?
The action that takes place when we are unable to secure a PTP or handle roses request. (No funds, No BA, Objection)
What is Escalation?
Disposition used when rose disconnects the call without Negotiating.
What is RPC - Hang Up?
K in CLICKWAY.
What is Know your numbers - Accountability and Accuracy?
Total due now $794.85
Past due $430.64
Monthly Payment $364.21
Roses this in fees.
What is $66.43?
Location of Unwind/Repo/Title and Reg Updates.
What is the Opportunity page?
14 days to collect 50% of the past due amount and must have an arrangment for ongoing payments
What is the 61+ PTP guideline?
What is RPC - No Pay?
Y in CLICKWAY.
What is Yield Matters?
Termination quote: $8,947.30
20% Discount over 3 months
Roses payment for those 3 months.
What is $2385.95?
Location of a Salesforce created recurring payment.
What is the APS Section?
Front end agents need to collect this on projected WO accounts.
What is 2 monthly payments?
Disposition used when rose calls in to discuss an account thats not funded or an account that is not past due.
What is RPC - Current account?
W in CLICKWAY.
What is Win! Work hard, Have fun and feel accomplished.?