Funding ?
This funding option is also known as Next Day funding.
What is Standard Day funding?
Before disconnecting a ghost call, agents must make this many attempts to establish verbal contact.
What are two attempts?
A concern or grievance regarding a Bank product, service, or what?
What is employee conduct
In addition to permission, you must also provide this information.
What is an estimated hold time?
Tax form delivery is linked to this address level.
What is the Merchant Client Services (MCS) level?
Standard Day funding has this many cutoff times per day.
What is one cutoff time?
A call where no verbal contact is initially made is known as this.
What is a ghost call?
If you have the Merchant Account pulled up and authenticated in CEW, what is the correct method to submit the complaint?
What is through BOLT?
If a caller refuses to be placed on hold, you must do this instead
What is assist the caller without placing them on hold?
Adding more than one email address is considered this.
What is not permitted?
Transactions must be processed by this time to qualify for next‑day funding.
What is 8:30 pm ET?
Manually releasing calls prematurely is an example of this.
What is call avoidance behavior?
What should you use to identify which complaint reason and detail to select that best fits the complaint?
What is the Complaint Resource Guide Job Aid?
Placing a caller on hold without this is not allowed.
What is caller consent?
Suite, building, or floor details belong on this line.
What is Address Line Two?
Merchants are not always approved for this funding type
What is Same Day funding?
Approval rules apply specifically to this type of call activity.
What are outbound calls?
What is the name of the tool that should be utilized to assist in accurate documentation?
What is the Call Template?
Providing an estimated hold time supports this requirement.
What is transparency?
This type of address is not acceptable for merchant locations.
What is a PO Box?
Eligibility decisions are made by this team.
What is Underwriting?
Deliberately taking actions to avoid calls violates this policy level.
What is a zero‑tolerance policy?
What selection do you make if you are unable to document the resolution because you are escalating the interaction for a call back at a later time?
What is Flag for Follow UP?
Before placing a caller on hold, you must first do this.
What is request permission?
Updates to merchant location contact information apply only to this system.
What is BankWORKS?