Triage Time
This type of patient requires immediate attention if they exhibit signs like respiratory distress or are unresponsive
Stat patients
A client with a pet with an ear infection is waiting to be seen on ER and is upset they have waited over an hour. This explanation is used to diffuse the situation
We triage the way a human ER does, most critical cases to most stable are seen in that order
When a pet is being admitted they are presented with a estimated treatment plan, before leaving their pet in our care they must stop at the front desk and process this amount of funds
low end of the treatment plan
These departments have a special unicorn like team member that handles and filters calls directly
Surgery, Neurology, Oncology & Internal Medicine
If you need medical assistance and want to reach our hospital, you’ll dial this number
862-404-0992
When a family only receives back the ashes of their beloved pet
private cremation
To summon help for a large breed stat patient, you should specify that a gurney is needed by saying this overhead
STAT Triage to the lobby with a Gurney
A client calls and reports they have concerns regarding their visit , these are steps to be taken
page for a supervisor, email Samantha and Maria , place in client concern task list
A clients pet is being admitted for hospitalization but they inform the team they have Trupanion. You submit the estimated treatment plan as this
Pre approval
It's Saturday and a client calls to schedule a consultation with an oncologist, this question should be discussed prior to scheduling the appointment
Does your pet have a confirmed cancer diagnosis
You’ll find our hospital at this location
1 Papermill Drive, Whippany, NJ 07981
The term DOA stands for
Dead on Arrival
After calling for STAT triage, you should begin this process to quickly
Stabilization Form
Tuna's mom reports she cannot pay the remaining balance at discharge when she arrives at 6:15pm. These next steps are crucial
We cannot hold the dog hostage 3
Discuss third party finance options
send finance an email describing the situation
These third party financing options offer 6 months interest free
Carecredit, All Pet Card and Scratchpay
The pDVM must call to speak with the doctor directly, our internist do not discuss the lab results done at the pDVM with the client
You can visit or call our hospital anytime during these set hours
24/7
Friends Forever Private cremation comes with these
urn, ink paw & clay paw
If you observe non-productive retching and a distended abdomen, this condition may be suspected
GDV/Bloat
This phrase is used when “In order for me to help you, I am going to ask that you please keep this conversation respectful and professional”
a client is
Foul language
Screaming
Hurtful, disrespectful or mean comments
An inpatient unfortunately passes away overnight, the client has a balance owed after discussing their end of life wishes for their pet. This is the next step to be completed
Email finance the details
When patients have seizures , these seizures are considered emergent and STAT
cluster seizures, seizures that last longer than 3 minutes
Leading our hospital's medical team, these individuals ensure the highest standard of care
Dr. Davidson & Dr. Levitin
When a body is placed on hold , you must collect this
communal charge
When a pet is straining or unable to urinate, this term describes the condition requiring immediate intervention
urinary obstruction
A STAT comes in and the client does not understand the stabilization form and will not answer the two crucial questions. This comes next
a nurse or doctor must speak with them
These charges populate every 12 hours and can be voided if the patient is discharged within 2-3 hour window from population.
Hospitalization & Nursing
This hip surgery is not something our talented surgeons perform
total hip replacements
This group of leaders oversees each department, ensuring smooth hospital operations.
Alyssia, Kendra, Angela, Samantha, Maria, Patty,Vanessa & Sean
The cremation information is documented in these three places
Patient Chart, Friends Forever Portal & Crematorium Spreadsheet