Show:
Tools
MSA
Smartguide
FDPOS
Resources
100
This is the tool we use to update an account.
What is Merchant Manager?
100
The tab/sub-tab where you can find the DDA information.
What is General tab, checking subtab?
100
When making a change to an account, we should always verify this level of security?
What is Top Level?
100
Screen from which batch information can be obtained
What is Batch Summary?
100
This site is used for clover terminal troubleshooting.
What is Help.clover.com?
200
What tool do we use to find the transaction and deposit information, as well as pull up statements and 1099K forms.
What is MSA?
200
This is where the FNS number is found for EBT cards.
What is the cross reference tab?
200
What is the solution id for SAT authentication guidelines?
what is 151019145915185?
200
Screen from which you can check if the EMV is allowed on an account
What is Merchant Detail Overflow?
200
This site is used by the merchant (and us) to view transaction information, funding, pulling statements, and reports.
What is Business Track/Clientline?
300
What tool do we use to create cases and do repricings?
What is Salesforce?
300
The tab and sub-tabwhere you can find the clear codes.
What is the non-compliance tab, qualification tab?
300
This package offers free supplies and equipment replacement program for merchant
What is the Platinum Service Package?
300
Screen in which the close method for the terminal can be found
What is Programming Details?
300
This site allows you to create terminal id for the merchant
What is FDPOS Management?
400
What tool do we use to view open batches, see terminal settings.
What is FD POS Management?
400
This is where Statement delivery method can be found.
What is Info Services?
400
The merchant category code for Medical, Dental Laboratories
What is 8071?
400
Screen in which the authorization number can be found
What is Batch Detail?
400
This site allows you to see details definition of the tabs in FDPOS
What is FDPOS Management Procedure?
500
What tool do we use to submit forms to BOS?
What is MSC?
500
This is where you would find the Email address information.
What is Contact Information, Internet tab or Account Maintenance?
500
You should do this after every call.
What is open a case in Salesforce/CRM, and note the account.
500
Screen in which the tracking info for a shipment can be found
What is Packlist Detail?
500
This site contains links to our other tools, plus procedures, forms, and lifelines.
What is Smartguide?