The Fundamentals
This role requires translating enterprise strategy into account-level execution and is accountable for overall account performance.
What is the Client Partner?
This framework links client strategy to DXC solutions.
What is the Business Value Framework (BVF)?
This system is used to track and qualify opportunities.
What is Salesforce (SFDC)?
This metric reflects the total value of signed deals in a year.
What is ABR (Annual Booked Revenue)?
This onboarding tool ensures new joiners understand account expectations.
What is the Induction Pack?
This tool is used to classify accounts by growth potential.
What is Account Classification?
This tool visualizes the client’s IT landscape and vendor usage.
What is the Estate Map?
This type of work is used to amplify DXC’s value through storytelling.
What is referenceable work?
This tool tracks revenue, margin, and pipeline.
What is the Account P&L Dashboard?
This leadership visibility initiative includes delivery center visits and client showcases.
What is View from the Bridge?
This includes monthly, quarterly, and annual reviews.
What is the Account Planning Rhythm?
This score measures client loyalty and satisfaction.
What is the Net Promoter Score (NPS)?
When a client expresses dissatisfaction with delivery responsiveness, this is the most strategic response.
What is conducting a “View from the Bridge” session and delivery center visit with a service improvement plan?
This financial lever balances cost savings with departmental needs.
What is budget oversight and resource allocation?
This award recognizes exceptional delivery and operational excellence across DXC.
What is the DXC Pinnacle Award?