A Lawyer's Calling
Baylor Law's mission develops lawyers who practice with competence, serve with compassion, and provide leadership that is both effective and this.
What is ethical?
The very first objective of the initial client interview is to put the client at ease and start to develop this.
What is rapport?
Unlike hearing, which is passive and involuntary, listening is active, voluntary, and this.
What is intentional?
Research shows that success in law is more likely determined by this type of intelligence than by IQ.
What is emotional intelligence?
"Instead of a flat 'no,' this two-word phrase followed by an alternative keeps the conversation going."
What is "No, but…"?
Beyond being an officer of the legal system, a lawyer's calling to society includes being a guardian of this.
What is the rule of law?
The third thing a client should feel, alongside trust and confidence.
What is comfortable?
After hearing and understanding, this is the third step of the active listening process.
What is judging?
This is defined as sensing and understanding others' feelings and perspectives and taking an active interest in their concerns.
What is empathy?
This poet and author said: "People will forget what you said… but people will never forget how you made them feel."
Who is Maya Angelou?
Starting in Texas in July 2028, this exam replaces or supplements the traditional bar exam and tests foundational skills including client counseling.
What is the Next Gen Bar?
This type of question should be used at the start when gathering facts from a client.
What are open-ended questions?
This listening sin means forming conclusions about what a person 'should do' before hearing them out.
What are assumptions?
When practicing empathy, you must focus on what your client is saying and this.
What is meaning?
These five "What NOT to do" listening sins include interrupting, cross-exam mode, fixing, defensiveness, and this.
What are assumptions?
This is the number of CLE hours required per year in Texas, with 3 devoted to ethical responsibility
What is 15?
Explaining why you need information from a client relates to this professional duty.
What is the duty of confidentiality?
In the initial interview process, this is the recommended three-step replacement habit: Pause → Reflect → ___."
What is "ask one good question"?
People form fast impressions from "thin slices" of behavior, evaluating two things: warmth ("Are you on my side?") and this.
What is competence?
You should greet your client here and escort them to your office or interview room.
What is the reception area?
This famous Watergate Special Prosecutor is referenced in the course materials.
Who is Leon Jaworski?
A recommended course of action should reflect your best understanding of the client's circumstances, values, and these types of concerns.
What are non-legal concerns?
This type of synchrony supports rapport during client meetings, but when exaggerated, it can backfire.
What is attunement (or mimicry)?
On video calls, nonverbal cues are constrained, so this type of empathy — stated out loud — matters more.
What is explicit empathy?
This type of approach should let the client help identify non-legal concerns, potential solutions, and make important decisions.
What is the client-centered approach?