Speed of Service
Define Speed of Service?
The time it takes to submit a candidate to a client after the role discovery.
How does TPD monitor and document client follow-ups to maintain consistency and accountability?
Bullhorn
What is TPD’s standard for Client Submissions to Placements?
5 submissions to 1 Placement
How is Speed of Service tracked at TPD?
The time between the role discovery and placement
What is TPD’s standard for client follow-ups?
Day 2 after Role Discovery, followed by weekly updates
What is the percent of Client Submissions to Client Interviews?
80%
Why is maintaining a strong Speed of Service essential for ensuring client satisfaction?
By submitting candidates to our clients quickly, we stay competitive and improve our chances of securing placements.
When should Client Quality Control calls be conducted?
Day 1, End of Week 1, Every 30 days
How is the Quality of Talent measured at TPD?
1. Client Submissions VS Client Interviews
2. Client Interviews VS Placements
3. Turnover in the first 4 months after a placement