BEGINNER
This indicates that a COD order is short funds and won’t allow you to print for delivery if needed.
What is UCOD hold code?
When trying to cancel an item or order from one of our DCs we submit one of these to try and cancel?
What is a DCCS ticket or DC ticket?
This is our shared folder where we can find a list of RGA forms and emails for vendors.
What is OneNote?
This is the amount we should always use for the list price of new SP- items being created.
What is $0.00?
These are the the components of an Account Recon.
What are Payments, Credits, Invoices, and Open orders?
This indicates whether certain material can be ordered through our Special Order Department.
What is SOD Y/N?
You need this important information to access and view/edit a customer’s build.com account.
What is the customer’s email address?
This is the type of order we will write up when trying to ship material from our DCs or vendors straight to the customer
What is a Direct Order?
We memo this group for a check refund request due to the customer.
Who is Socal Credit?
This is the flow rate of showerheads allowed for sale by the CEC and compliant in California
What is 1.8 GPM
This command within the customer’s ARI screen provides you (if any) with any unprocessed order under that customer’s account.
What is “U” command?
When trying to transfer a customer to a different call group or associate, we should always do this beforehand.
What is consult?
This is the ship via for warehouse 571
What is NID?
We fill out this form when submitting a warranty request for an appliance
What is a True Blue Service Request Form?
These are the 3 different courier services we get quotes from for a possible courier request.
Who are DCS, All time, and Curri?
If a PO for material was made directly with a vendor/manufacturer, this is who we would contact to get an ETA
Who is the Vendor?
This is the percentage of calls with customers that should be documented in Salesforce.
What is 100%?
This is how homeowners who are paying for their own material should be coded as this customer type
What is Enduser?
This Via should be used for when a return is coming back to warehouse 1142
What is 7?
This is where we go to find the closest showroom based on the customer’s zip code
What is “Find a Location Near You”?
This is the screen where you can view the ordering schedule for a specific product.
What is the RI Screen?
This is where you find the information regarding cost of a product on Build.com
What is log in internally and check the product page?
When creating an acct for a job where the builder is paying we put the customer's name second on the account header info. True or False?
What is false?
This warehouse should be used when writing a UPS return label credit.
What is 603?
The 2024 Holiday Schedule can be found here.
What is the D01 website or Pipeline?