NATIONAL
What is the National bill with account?
These types of services will always have a contract.
What are fiber?
What is a child, leaf, or sub account?
This is the term used to describe coax HSD bandwidth, meaning different upload and download speeds.
What is asymmetrical?
T/F We can discuss a bill that has phone with a client w/o CPNI
What is False
Follow this process for a national customer needing a credit adjustment on their account.
What is a Salesforce adjustment case?
Direct the customer here if they want to upgrade services under contract.
What is the account executive, account manager, or account owner?
Go here to find a list of sub accounts billing into a hierarchy account.
What is the billing statement or customer information/task 53?
We would transfer the customer here if they wanted to make a change to their existing coax services.
What is MACD?
Who can make a payment on accounts?
What is ANYONE
Look here to find where the service charges are generated from for a national customer.
What is the national end user account?
Our contractual agreement to provide DIA and ethernet service availability 99.99% of the time is called this.
What is a SLA or service level agreement?
This is how much the monthly recurring charge (MRC) is for a hierarchy account.
What is zero?
Unlike fiber services, coax is under the service term.
What is month to month?
What are the level of Account Security?
What is Verification , Authentication
Do this to add additional service accounts to an existing national bill with.
What is a finance case, national billing inquiry?
The term used to describe matching bandwidth for fiber services. For example 50 mbps upload and download.
What is symmetrical?
This is what the balance of a service location or child account billing into a hierarch should be.
What is zero?
This is the phone service we provide to our customers via coax.
What is bcp or analog?
T/F Internal employees must be authenticated via UCID if support beyond Verification level is required
What is FALSE
When a national customer has service issues that require technical support, provide this account number to the tech support agent.
What is the regional service account?
These types of services are for direct point to point connections, multi-point to multi-point connections, and point to multi-point connections.
What are EPL, EVPL, ELAN?
Do this when the customer no longer wishes to have a hierarchy account.
What is deconsolidate?
What is none?
At what level do we need to verify to make a change to an account ?
What is Authentication