Five 9
Activity tabs shows the interaction you had for the day?
Yes
Need to report a faulty machine to create a work order
Transfer to service
Finishing up my work
Call Documentation
Pays the client and client pays the company
Rental Full service
Information needed for Rental, Billable account
Billing address and name where you receive invoices
Break, Meeting, Restroom are?
Release Codes
Needs to remove machines for a period of time
Temporary pull
Billing address and where you receive invoices?
Security question
Client Owns the machine but does not have a contract with the company
Billable
Information needed for Commercial
Payee name and mailing address
My supervisor needs to take over the call.
Escalation
088
Contract termination
Anything else I can help you with?
Bills a service fee
Service Only
Tell the client to call back
Unable to answer security questions
callers contact information in found
On the calls tab
Invoice Inquiry
I want to order 50 laundry cards
Call reason
Company owns the machine, service and collects, pays the client rent
Route/Commercial
Creating a work order, Need to reach out to service manager
Do not need to ask security questions
Shows up if a call was not answered
Miss call warning
Request tax form
1099 Inquiry
Hello Jess, this is John with client support, the address you are calling in 1234 Main Street.
Transfer Script from service department
Collects and bills the client
Collect only
R1234567
Vendor ID