Gallup Store
The refund eligibility period for an un-redeemed digital product after purchase.
What is '30 days?'
The role we assign ourselves when gaining access to a GA Client portal.
What is 'System Administrator?'
The number of individuals who can be included on a Strengths team created within Personal Connections.
What is '5?'
This is the 'submit' option we apply when we ask the request for additional information in order to address their inquiry.
What is "Pending?'
The platform where we can search an email address to view all emails generated from the Gallup Access site.
What is 'Mail Service?'
The vendor that processes payments for digital purchases made at the Gallup Store site.
What is 'Saleforce?'
The menu item we select to access 'Manage Clients' and 'CSUM.'
What is 'Global Administration Tools?'
The excel product created by a UK Strengths Coach that creates Team Strengths reports and other useful resources.
What is 'Cascade?'
The status of a ZD ticket after a requester responds to a ticket that has a 'Pending' status.
What is 'Open?'
This is the macro we apply when a customer requests to have their account and all associated data deleted from our servers.
What is 'Privacy Administrator?'
The company through which Gallup Store physical products are purchased.
What is 'BookPal?'
The menu item we select to access Strengths Team reports.
What is 'CliftonStrengths?'
The only CliftonStrengths access code that does not include the ability to take the assessment.
The Org assigned to a ticket when the requester is associated with a 'CliftonStrengths Personal' subscription.
What is 'CliftonStrengths Personal?'
The # of criteria that need to be confirmed for proper account identity verification.
What is '3?'
The mian payment option currently available for a digital purchase from the Gallup Store site.
What is 'credit card?'
The page that will provide us with a client's subscription type and status.
What is 'Manage Clients?'
This is where the purchaser of 'Personal' access codes can access the results for those who complete CliftonStrengths with the codes.
What is 'Connections?'
The 'Select an Address' that should always be associated with any Gallup Access inquiry.
What is 'support@mail.gallup.com?'
The # of criteria that an answered security question counts towards identity verification.
What is '2?'
The platform from which the 'Action Required' email can be resent.
What is the 'OFM?'
The menu item under which redeemed coaching kits and other digital materials are located.
What is 'Learning Center?'
The number of Strengths that appear on the Sales, Managers, and Leaders role reports.
The tag assigned to a ticket when the requester resolves the issue on their own, before we are able to respond with guidance for a resolution.
What is 'selfresolved?'
The overall name assigned to the clients for which we do not have access to their account information and therefore, refer inquiries to support@mail.gallup.de.
What is 'Frankfurt?'