the Bridge
What are the Three Pillars of The Bridge?
Share, Connect, Learn
What is the name of the first form listed on Top Forms and its purpose?
Client Defined Special Taxing Authorization
used to help clients list their requested tax/deduction codes for anything recently required of their employees.
What is the listed phone number to contact Client Support?
(855) 472 - 6751
What is the Highest Reputation Level a person can reach In the Bridge?
12
Where can you find the form designated for editing bank account information? List the steps.
ADP Workforce Now Support Center, Select View All Forms and Tools, Under the Banking Section, Company Bank Account Change Form.
Where can you find the fax number and other contact information to Client Support?
In ADP Workforce now, inside of the Support Icon, under Contact Support.
Where can a client find additional information about how to use The Bridge
[Site Resources] -> [the Bridge Training]
What are the different categories of forms ADP provides?
Payroll, Banking, Tax, Special Taxing, Payroll Other, Additional Reports.
What are the listed main sections underneath the Support Center?
Top Forms, Top Tools, Top Documents, Learning Resources, Contact Support.
What main Products are made available through The Bridge?
Workforce Now, National Account Products, RUN, Health Compliance Product, Tax.
Mr. Spock is asking for help changing who is on the listed contact for his company The Force LLC. Which form can you recommend Mr. Spock to complete? Please guide him from the home page of ADP Workforce Now.
Select the Support Icon, Select the Contact change form underneath Top Forms in the Support Center. That's it.
When are requests processed when received outside of regular business hours?
The following business day.
What three types of communities is The Bridge divided into?
Topic, Product, General Community Groups
What is the importance of having the client fill out the forms through the support center, rather than emailing the PDF file?
it reduces the contacts on the case, the SR goes to the correct department automatically.
List 2 of the Learning Resources in the Support Center and their purpose.
1) Time & Attendance Learning Resources
2) Just In-Time Learning
3) Self Service Roll-out Resources
4) Learn@ADP