Ethical Foundations
Effective Communication
Communication Techniques & Strategies
Practice Management
The Team Approach + Misc.
100

what best describes the elements of a therapeutic relationship

Professional, client-centered relationship with boundaries  

100

The most common communication barrier is

Misinterpretation

100

A practitioner feeling resentment from client requests should:

Re-establish boundaries

100

Which regulatory method is required by law

Licensure

100

Effective team case management requires:

Communication skills

200

The principle that practitioners always act in the best interest of the client is known as

Beneficence 

200

Unconscious responses shielding emotional pain are called

Defense mechanisms 

200

Best step to terminate a client relationship:

Refer and communicate clearly  

200

Most important part of client follow-up is monitoring what

progress 

200

The best way to empower clients is

Educate and involve them 

300

The phrase “do no harm” is an example of

Nonmaleficence

300

Attributing one's feelings to others is

Projection 

300

this involves the 3-step communication exchange

Interactive speaking

300

To ensure clients are well-informed, practitioners should provide

Provide clear communication and consent 

300

Practitioners in hospice should demonstrate

Compassion and adaptability

400

this is an effective way to manage the power differential between practitioner and client

Empowering the client

400

Ignoring emotional stimuli is

Denial 

400

The assertion sequence has this many stages

3 stages 

(Agreement, Assertion, Confrontation)

400

If a client shows no progress you should

Reassess or refer

400

You and two other massage therapists decide to form a group practice as equal business partners. Before opening your doors, you realize you need clear agreements to prevent ethical and operational conflicts. According to the text, what three major areas must be formally established in writing to ensure the partnership runs smoothly?  

What are legal considerations (such as contracts, liability, and organizational structure), financial considerations (including revenue splits, expenses, and decision‑making authority), and marketing considerations (such as shared marketing plans, branding expectations, and new‑client distribution)?

500

This model outlines six steps for resolving ethical dilemmas. Name the steps in order and role play an example.

What are Identify the problem, Identify the issues, Review codes/laws, Evaluate options, Obtain consultation, Determine best action?

500

A challenge of email communication is

Lack of tone/context 

500

Reflective listening involves what

Repeating and clarifying

500

A practitioner is under major stress, has poor organization, and weak boundaries. According to Chapter 7, what category does this describe?  

What is the at‑risk practitioner?

500

A practitioner receives an outside referral. According to Chapter 8, name two ethical responsibilities they now hold.

What are timely documentation, communicating progress to the referring provider, obtaining informed consent for communication, or using HIPAA‑compliant communication?