Ethical Foundations
This term describes the principle that practitioners always act in the best interest of the client.
What is client‑centeredness
This term describes anything that interferes with the transfer of information.
What is noise?
This structured method helps practitioners give clear, effective feedback to clients or colleagues. What is this strategy called and list the 3 steps.
What is the Three‑Step Feedback Strategy and the three steps are:
Set a goal
Select your facts
Deliver the feedback
This term describes behaviors and qualities that mark a practitioner as reliable, competent, and polished.
What is professionalism?
This document outlines rules addressing laws, ethics, and professional standards in a workplace.
What is a code of conduct?
This phenomenon occurs when a client unconsciously redirects feelings toward the practitioner.
What is transference
Name one of the three forms of noise and give a real life example.
What is ambiguity, contradiction, or redundancy?
Obtaining consent before working on the gluteal region is an example of what type of boundary
What is reflection?
Name one of the four key factors that define scope of practice.
What is the law, educational training, competency, or self‑accountability?
This term refers to who retains a client when a practitioner leaves a clinic.
What is client custody?
This concept describes the inherent role difference in the therapeutic relationship that places the client in a more vulnerable position and requires the practitioner to use their authority responsibly. What is this called?
What is the power differential
This psychological strategy protects people from shame or anxiety and includes mechanisms like projection and denial.
What are defense mechanisms?
Name the three steps of interactive speaking.
What are speak, invite, and reflect?
This federal act protects the privacy and security of client health information.
What is HIPAA?
Name one of the five steps of case management.
What is assessment, planning, implementation, coordination, or evaluation?
Name one of the four universal ethical principles described in Chapter 1.
What is justice, honesty, reverence for life, or adherence to law?
This communication skill allows practitioners to hand over control to clients so they play an active role in treatment.
What is empowering clients?
This four‑stage process helps practitioners address boundary challenges with increasing firmness.
What is the Assertion Sequence?
This occurs when a practitioner stops treating a client without proper notice or referral.
What is abandonment?
You and two other massage therapists decide to form a group practice as equal business partners. Before opening your doors, you realize you need clear agreements to prevent ethical and operational conflicts. According to the text, what three major areas must be formally established in writing to ensure the partnership runs smoothly?
What are legal considerations (such as contracts, liability, and organizational structure), financial considerations (including revenue splits, expenses, and decision‑making authority), and marketing considerations (such as shared marketing plans, branding expectations, and new‑client distribution)?
This model outlines six steps for resolving ethical dilemmas. Name the steps in order and role play an example.
What are Identify the problem, Identify the issues, Review codes/laws, Evaluate options, Obtain consultation, Determine best action?
A client becomes angry and challenges your competence due to the power differential. According to Chapter 4, what communication barrier is influencing this reaction?
What is the communication barrier of the power differential?
During informed consent, you notice the client’s body language shift (crossed arms, looking down). Name two appropriate responses from the textbook.
What are direct observations, third‑person statements, explaining choices/alternatives, or expressing openness to input?
A practitioner is under major stress, has poor organization, and weak boundaries. According to Chapter 7, what category does this describe?
What is the at‑risk practitioner?
A practitioner receives an outside referral. According to Chapter 8, name two ethical responsibilities they now hold.
What are timely documentation, communicating progress to the referring provider, obtaining informed consent for communication, or using HIPAA‑compliant communication?