Perform
What should be your goal for RSPR adoption across all channels?
85%
Item Missing scenario:
Previous CSA: asked for Incident report and customer submits IR
Current CSA: RSPR Says 3-Days Investigation
What will you do?
Initiate 3-Days Investigation
Who is our HR Business Partner for MNL CAP? (login or full name)
batarash@ / Rasheed Bata
If a CSA gets 90% Policy Adherence Score for the week, what weight percentage will he get on his scorecard?
30%
First scan: October 2, 2023
Medium Risk Returns
When will SLA be met for this return?
November 2, 2023
Which month and year did CAP launch in MNL12?
July 2020
What is our goal for MU/Chat ACHT for both NA & UK stores in minutes?
8.5 minutes
Name that blurb: I haven't received my shipment (Shipment in transit)
wms_shipping_ontime
Name the three foundation pillars that CAP established for MNL12
Process Improvement
Performance Management
People Engagement