Check In
Name three of the five applications you should always be logged into at the front desk.
What is EPIC, RTLS, RTLS Versus, Outlook, and Care Connect?
This is the front desk job during a Code Pink.
What is close the doors and send someone to monitor D3 Lobby and Procedure/Consult Hallway for the missing child?
This is the location of the medical emergency button in the waiting room.
This is the resource for patient complaints.
What is Patient/Family Relations?
These are the 2 locations of the medical record bins in clinic.
What is the counter at the front desk and the counter behind the nurses in infusion?
These are the 3 things you need to ask the patient for prior to checking them in.
This is the DFCI Badge Policy.
Must be worn at all times, above the waist, and visible to everyone.
The location of the parking elevators.
Where is across the PMC bridge, to the right, by the cafeteria, labeled 'Parking Elevators'?
This is the process for a family who cannot afford parking that day.
What is get them a pink chaser ticket and offer them a parking application?
These are the 4 location of the badge pickup bins.
What is the isolation hallway, by the infusion entrance, next to the front desk, and by the PMC bridge?
Last step in the check in process before giving the patient the bracelet.
What is reading the patients name and DOB back to them?
The Front Desk Role during a Code Blue / Urgent Transport.
What is printing the face sheet if instructed, send someone to infusion door by the PMC bridge and the back elevators?
Patient Rights & Responsibilites are located here in clinic.
Where is between the waiting room bathroom and the Teen Area on the wall?
Name 2 reasons you would reach out to Charge.
what is to get an isolation room for a patient who is not on the Versus board and same day add on?
Explain the Visitor Policy and how to get a visitor exception.
What is 2 adults over the age of 18 per patient - visitor exceptions go to Sofia.
The 4 documents that need to be in the registration tab.
What is DFCI Outpatient Rights & Responsibilities, DFCI HIPAA Notice of Privacy, Hospital Consent to Treatment, and DFCI Consent - Virtual Care?
The Front Desk Role during a Code Red.
What is remain at the front desk and wait for instruction from the designated incident commander?
This is the location of the master copies for everything we print at the front desk.
In the upper cabinet above the printer in a blue folder.
This is the front desk role for any systems that may stop working.
What is get the downtime bin from the cabinet and follow the instructions depending on the system that is down?
Bracelet is not printing, name 3 things that you can try to fix it.
What is updating primary clinic, adding '...' to the cerner notes, rebooking the cerner, checking BCH Epic to see if someone is in the chart, and Patience?
The difference between Strict Isolation, Enhanced Isolation, Contact Precautions, and BMT Reverse Isolation and what we do when they check in.
What is :
Strict - print 2 bracelets, itinerary, badge - patients come through p2 and are escorted
Enhanced - print 2 bracelets, itinerary, badge - patients are escorted by security from Y1
Contact - check family in - patients check in at the front desk and we use Verus to send them to a room
BMT - check family in - patients check in at the front desk and we use Verus to send them to a room
The Acronym R.A.C.E. stands for these 4 words.
What is Race, Alarm, Contain, Evacuate?
The location of the procedure packets and what is in them (both normal and port removal).
Where is in the filing cabinet next to the printer? they have a back page that is 2 connected pages and an Anesthesia/ Sedation Consent sheet on top. procedure packets also have a Port Removal Sheet included.
This is the list of things that charge gets when we print at the end of the day.
What is 2 next day alpha lists, 1 two day out alpha list, 2 next day infusion lists, 1 ONN snapboard snip, and 1 ONN staff daily?
Provide a brief overview of scanning into PowerChart and the applications needed.