Scheduling
What is trick for searching for appointments 6 weeks from today?
w+6
Do patients still check in at the front desk when they've gone through eCheck-in?
Yes- Patients still have to be checked in by front desk to be marked as arrived.
How do we message patients?
through Mychart
Where do you change the dot colors?
Multi-Provider Schedule
After Visit Summary
Return pt
What is where we write down or edit appointment reason?
Notes
What do we select to comment on received messages?
Follow up
Hint: Completed from top to bottom
Checklist
Why is it advised to make the follow up appointment immediately after the appointment?
The follow up appointment will print on the AVS for the patient
What is an appointment that occurs in a series?
Recurring appointment
What documents have to be verified each visit?
ID and Insurance card
what is a group where multiple people are opted to take care of clinic messages
Pool
Where do you view and edit patient demographics?
Appointment Desk, Registration
Where can new codes/links for patients be generated to view their health record?
MyChart
how do we add another appointment in the same Book it window? Hint: It can be different department/ location/provider
Add Visit
What is the amount determined by insurance to pay at each office visit?
Copay
What is the appropiate time to mark a message as Done?
Completed/OR a patient has been contacted 3 or more times with no call backs from patient
Where do you see a quick snippet of important patient factors such as insurance and mychart status?
Storyboard
What status are appointments for patients who did not come for their appointment?
No show
in Book it, what symbol indicates a held/selected appointment? What does this mean if someone else was scheduling at the same time?
Pin - No one else can take the appointment time from the patient
What form is given to patients to determine which insurance has primary payment responsibility?
Coordination of Benefits
What is difference between New Message & New Patient Message?
Staff message about patient to other staff members vs Mychart msg to patient
Where do we message staff that does not appear in the patient's chart?
Secure Chat
what is a form of payment we do not accept at RUMC?
Cash