Owning Your Role
What daily meeting helps the team review the schedule, priorities, staffing, and goals before the day gets busy?
The morning huddle
What leadership quality means doing what you say you will do?
What is Follow-through, or reliability.
Culture isn't just what a leader says. It's what the team _______ every day.
Experiences
Accountability means holding people to agreed-upon ______________.
Expectations and responsibilities.
This mysterious office supply disappears faster than free food in the break room?
Pens, Sticky notes, or any other reasonable office supply.
How many chart audits should a Clinic Lead complete each month?
10 chart audits
When an employee brings you a concern, what should you do before jumping to a conclusion?
What is Listen, ask questions, and understand the situation.
Name one way a Clinic Lead can create a positive culture.
Recognize effort, communicate respectfully, support the team, or model a positive attitude (anyone is acceptable)
An employee repeatedly arrives late. Should you ignore it, complain about it to other employees, or address it directly and professionally?
Address it directly and professionally.
Every Clinic Lead wishes they had this superpower when three people ask for help, the phone rings, and a patient walks up to the desk at the same time.
What is three places at one time
Your clinic's performance numbers are below goal for the week. What should you do?
Review the data, identify contributing factors, talk with the team, and develop an actionable plan to improve results.
Why should leaders communication expectations consistently to everyone?
What is To build fairness, clarity, and trust across the team?
How does a strong team culture affect patients?
It supports better teamwork, smoother workflows, and better patient experience.
When giving corrective feedback, focus on this instead of attacking the employee's personality.
Specific behaviors, expectations, and their impact.
This magical beverage is often considered a Clinic lead's unofficial fuel source.
What is coffee or energy drink?
What is the difference between being a great employee and being a great Clinic Lead?
A great employee completes their own responsibilities. A great Clinic Lead also supports the team, sets expectations, monitors performance, solves problems, coaches others, and takes ownership of overall clinic operations.
You promise an employee that you will look into a concern, but you don't have an answer yet. What builds trust?
Follow up when promised, even is the update is that you're still working on it.
Your team is frustrated, and you hear negative comments throughout the office. What can you do to help reset the culture?
Acknowledge the frustration, redirect conversations constructively, listen to concerns, and model solution-focused behaviors.
You have an employee who constantly brings you problems but never offers a solution. Name three questions you can ask to redirect the employee toward problem-solving instead of handing the issue over to you.
all acceptable answers: “What do you think we should do?”
“What have you already tried?”
“What are two possible solutions?”
“What do you recommend, and why?”
“What do you need from me to move forward?”
Someone's lunch has mysteriously disappeared from the staff refrigerator. The office is one detective board away from a crime documentary. What's the best leadership response?
Remind everyone to respect each other's belongings, label their food, and please stop turning lunch into a criminal investigation!
Two employees call out, the clinic is fully booked, and patients are arriving. A Clinic Lead must balance all three of these priorities.
What are staffing coverage, patient safety, and clinic flow?
An employee shares something sensitive about a coworker. How do you protect trust while handling the concern appropriately?
Listen privately, avoid gossip, respect confidentiality, and involve the appropriate leader or HR when needed.
Complete the Clinic Formula: Trust + Communication + Accountability + Support + __________.
What is Clear expectations
A top performer meets their numbers but treats coworkers disrespectfully. Why can't the behavior be ignored?
Performance does not excuse behavior that damages trust, teamwork, or culture. Both results and conduct matter.
You have explained the same workflow five times, posted a checklist, sent an email, and reviewed it at huddle. The sixth time, this leadership skill is officially required.
What are patience, consistency, and accountability?